Director, Marketing Operations

Responsibilities

• Lead the Marketing Operations team, guiding Senior PMs and PMs on program and project management practice
• Guide alignment on complex, cross-functional, or technically-driven initiatives, ensuring they stay connected to business-critical priorities set by leadership
• Own departmental objectives, ensuring the team’s work ladders up to Marketing’s broader priorities
• Own team culture, fostering an environment where PMs and Senior PMs can grow and do their best work
• Partner with senior leadership on broader Marketing strategy and proactively communicate program status, risk, and decisions
• Lead the continued implementation and refinement of a recently introduced cross-functional operating model, ensuring it delivers on its goals for collaboration, efficiency, and clarity of ownership
• Identify recurring roadblocks and systemic inefficiencies, and build durable solutions
• Establish practices for capturing learnings across teams, so institutional knowledge is shared and compounds
• Help the organization distinguish between work that maintains the business and work that grows it, and advocate for the time and resources each requires
• Own universal intake for Marketing: triage incoming requests, determine appropriate ownership and routing, and resolve ambiguity when work doesn’t map cleanly to one team

Requirements

• 10+ years of experience in marketing operations, program/project management, or a related operations function, including at least 3+ years in a direct people-leadership role
• Proven experience in team leadership, with a track record of developing PMs and Senior PMs into stronger operators
• A track record of moving beyond task/project execution into identifying and solving systemic operational challenges
• Strong judgment on triage and prioritization, with the ability to make fast, defensible calls on ambiguous requests
• Strong cross-functional relationship skills
• Equal comfort guiding program managers on day-to-day mechanics and engaging leadership on priorities and tradeoffs
• Experience with marketing technology, intake/workflow tools (e.g., Asana or similar), and cross-functional reporting systems
• Excellent written and verbal communication skills, with experience presenting to senior leadership

Preferred

• Experience leading or shepherding organizational or process change, ideally including a new operating model or structure
• Experience managing budgets and/or vendor relationships

Benefits

• Competitive base salary & bonus program
• Medical, dental & vision insurance
• 401(k) plan with company match
• Paid Time Off
• Work from home flexibility
• Free IPSY Extra subscription
• Learning & development programs