Director, Internal Communications, New York

Responsibilities

• Serve as a strategic communications adviser to senior leaders, including members of the executive leadership team, providing counsel on communications strategy, messaging, sequencing and employee engagement.
• Develop and shape complex enterprise narratives that connect company strategy, business performance, organizational priorities and transformation into clear and compelling communications for employees.
• Lead communications for organizational change, partnering closely with senior leaders, HR and other stakeholders to develop integrated strategies, leader communications, messaging, FAQs and employee engagement plans for key company initiatives.
• Provide communications leadership for high-stakes and sensitive issues, bringing sound judgment, discretion and a strong understanding of employee and organizational dynamics to rapidly evolving situations.
• Build trusted relationships across the organization, working effectively with senior executives and stakeholders across global functions, regions and business areas to understand priorities, anticipate communications needs and provide proactive counsel.
• Develop executive communications and content for a range of internal channels and forums, including leadership announcements, town halls, senior leadership meetings, employee events, talking points, presentations and other strategic communications.
• Drive cross-functional communications planning and integration, identifying connections across business priorities and helping ensure employees receive coordinated, timely and consistent communications.
• Partner closely with regional and functional communications teams to ensure enterprise communications are globally relevant while allowing for appropriate regional and local context.
• Maintain a high bar for communications quality, reviewing and shaping significant enterprise communications to strengthen clarity, consistency, tone and alignment with company strategy and culture.
• Support crisis and issues communications, working with Corporate Communications, Legal, HR and other partners to develop employee communications and leader guidance when speed, accuracy and judgment are critical.

Requirements

• Deep internal communications expertise, with a demonstrated track record leading enterprise internal communications and serving as a trusted communications adviser to C-suite leaders within a complex global organization.
• Strong experience developing communications strategies and narratives for enterprise transformation, organizational change and complex business priorities.
• Exceptional writing, editing and storytelling skills, with the ability to translate complex topics into clear, concise and compelling communications.
• Strong executive presence, judgment and interpersonal skills, with the confidence to counsel senior leaders, constructively challenge and navigate differing stakeholder perspectives.
• Proven ability to build trusted relationships and influence across functions, geographies and levels in a global, matrixed organization.
• Strong technical and digital fluency, with the curiosity and judgment to explore and apply AI and emerging communications technologies skillfully, thoughtfully and responsibly.
• Experience producing high-profile internal meetings and events, including executive town halls and leadership forums, with strong attention to content, audience experience, production and execution.
• Sound judgment and discretion in managing sensitive and confidential information.
• Strategic and highly collaborative, with a hands-on approach and the ability to move fluidly between senior counsel, strategy development and execution.
• Strong writing and communications skills, including fluent English.