Internal Communications Senior Manager

Responsibilities

• Develop and own an annual communications roadmap for designated areas of the business, connecting communications to business objectives and measuring impact against clear outcomes.
• Serve as a key advisor to senior leaders on communications strategy and execution, influencing what is communicated, when, and how.
• Become the go-to communications expert on the business areas you support, with a deep understanding of their roadmap, challenges, and priorities.
• Lead large, complex, multi-quarter communications programs that span multiple teams and functions, motivating partners to take ownership and staying aligned with business priorities.
• Craft high-level, clear messaging for executive leaders and company-wide distribution.
• Lead communications response for complex, multi-stakeholder situations, including crisis and change management.
• Anticipate communications challenges and proactively develop solutions to address them before they arise.
• Use data and industry insights to inform strategy, and continuously improve how we communicate.
• Set high standards for communications quality, and support the growth of others on the team through mentorship and feedback.
• Maintain the Lyft brand and voice across all communications, written and verbal.

Requirements

• 8+ years of experience leading communications strategy and execution, with significant internal or executive communications experience
• Proven track record as a trusted advisor to senior executives
• Experience leading multi-quarter, cross-functional communications programs with measurable business impact
• Ability to fluidly navigate between strategy and execution, from developing strategic plans to producing crisp, clear communications
• Experience leading communications through crisis and significant organizational change
• Experience communicating complex business, product, or technology topics in a way that resonates with a broad audience
• Experience tailoring communications to distributed and global workforces, including full-time and hourly team members
• A clear point of view on how AI can improve communications effectiveness, and experience putting it into practice
• Experience mentoring others and raising the bar for a team's work
• Thrives in highly fluid situations and fast-paced environments

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership