Responsibilities

• Own the business roadmap for the GTM platform portfolio across Marketing, Sales, Customer Success, and Support.
• Translate business priorities into platform capabilities that improve productivity, customer experience, and operational scalability.
• Balance enhancements, technical debt, vendor capabilities, compliance needs, and long-term platform evolution.
• Partner with Revenue Operations and business leaders to ensure platform investments align with evolving commercial priorities.
• Standardize AI-assisted requirements development and workflow analysis.
• Build and lead a team of Business Platform Partners embedded within Marketing, Sales, and Customer Success & Support.
• Establish deep partnerships with business leaders to understand priorities, shape requirements, and continuously improve platform capabilities.
• Ensure platform decisions are grounded in business value and aligned across functions.
• Foster a product mindset focused on delivering measurable business outcomes rather than individual system enhancements.
• Establish governance processes that evaluate, prioritize, and sequence platform investments across the GTM ecosystem.

Requirements

• 10+ years of experience leading business systems, platform management, product management, business transformation, or GTM technology organizations.
• Experience managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies.
• Proven experience leading cross-functional teams responsible for platform strategy, business process improvement, or enterprise transformation.
• Demonstrated ability to translate business strategy into scalable technology capabilities.
• Experience leading platform governance, roadmap prioritization, and business stakeholder management across multiple functions.
• Strong understanding of commercial business processes spanning Marketing, Sales, Customer Success, and Support.
• Experience partnering closely with engineering and technical architecture teams to deliver complex technology initiatives.
• Exceptional communication and executive stakeholder management skills.
• Demonstrated ability to lead organizational change and platform adoption at scale.

Preferred

• Experience operating within a hybrid product-led growth (PLG) and sales-led GTM organization.
• Experience leading platform modernization or enterprise digital transformation initiatives.
• Experience managing platform administration or business systems teams.
• Familiarity with AI-enabled business workflows, automation platforms, and intelligent process orchestration.
• Experience driving platform consolidation and simplification across complex technology ecosystems.
• Experience leveraging AI-assisted tools to accelerate platform management, prioritization, analysis, or business process improvement.
• Experience working in high-growth SaaS environments supporting global commercial organizations.