DIR, COMMUNICATIONS (REMOTE)

Responsibilities

• Own and lead the organization’s enterprise communications strategy across internal, external, executive, crisis, media, and reputation communications.
• Lead crisis communications and issues management, including preparedness, messaging development, executive counsel, escalation, response coordination, and execution.
• Lead, coach, and develop the Communications Manager.
• Lead media relations and oversee the external public relations agency, setting strategy and identifying storytelling and reputation-building opportunities.
• Provide strategic communications counsel to senior leaders and cross-functional partners, translating business priorities, organizational changes, and emerging issues into clear communications.
• Lead storytelling efforts across the organization and elevate stories that showcase our people, innovation, partnerships, culture, and impact.
• Oversee executive communications, thought leadership strategies, leadership messages, presentations, talking points, and organizational announcements.
• Serve as a senior editorial voice, ensuring communications are clear, compelling, accurate, consistent, and aligned with business priorities.
• Establish communications measurement and reporting and apply emerging communications tools and technologies, including artificial intelligence, search, and generative engine optimization.

Requirements

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a related field.
• 6+ years of progressive communications experience in a corporate, agency, hospitality, or similarly fast-paced organization.
• Exceptional writing, editing, and storytelling skills, including the ability to translate complex information into engaging content.
• Proven success in crisis communications and issues management.
• Demonstrated ability to develop and lead enterprise or integrated communications strategies across multiple audiences and channels.
• Deep expertise in executive communications, internal communications, media relations, organizational messaging, reputation management, and thought leadership.
• Experience managing external public relations agencies or communications partners.
• Strong strategic thinking, business acumen, attention to detail, and sound judgment.
• Relationship-builder who can influence and collaborate with senior leaders and cross-functional stakeholders.
• Interest in social media, artificial intelligence, search, generative engine optimization, and evolving communications practices.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs