Provider Communications Specialist

Responsibilities

• What are important things that YOU need to know about this role? Bring your writing talent to develop and deliver communications for healthcare professionals.
• Develop programs and materials that reinforce SKYGEN’s commitment to recognizing providers as our valued partners.
• This is a remote role within the United States.
• Show us your work! Candidates selected to interview will be asked to share a portfolio or writing samples demonstrating their ability to turn complex information into clear, engaging content.
• Start date: January 4, 2027 or after.
• What will YOU be doing for us? Work collaboratively with both Marketing and Provider Experience teams to deliver a variety of high-quality outreach materials and communications for healthcare providers that enhance provider education and satisfaction while supporting the company’s brand and mission.
• Work with cross-functional teams, led by Provider Experience, to develop provider-facing messages that clearly explain and successfully resolve issues or incidents, position the company as proactive and open to feedback, and measurably strengthen positive relationships with providers.
• Help create a highly engaged, satisfied provider community.
• Collaborate with cross-department subject matter experts to write, edit, and proofread content for delivery to healthcare providers in a variety of publication formats including: Provider Manuals/Office Reference Guides; Web Portal user guides, video library, and training materials; Web Portal content and messages; Network Development promotional materials, including recruitment letters, flyers, brochures, postcards, web portal content; New provider onboarding materials, including welcome letters, invitations to training events, orientation presentations, webinars, and web portal promotional materials; Provider Audits, including addressing requests for information and providing summary of results; General provider communications, including benefit program updates, web portal enhancements, meeting invitations, compliance requirements, and issue resolution communications; Talking points, FAQs, training materials, and presentations for Field Provider Relations Representatives; Provider Advisory Board presentations, minutes, and follow-up communications; Provider outreach and education materials, including newsletters, conferences and onsite presentations, video scripts and storyboards, webinars, call center scripts
• Assist with developing format and content for Provider Experience Dashboards, including metrics for Network Development, Provider Relations, Field Provider Relations , and Electronic Adoption.

Requirements

• Bachelor’s Degree in English, Communications, Marketing, or field of study that demonstrates an aptitude for critical thought and written communication skills, or equivalent work experience.
• 1 - 5 years of business, marketing, or technical writing experience, or college graduate with internship experience.
• Superior writing and editing skills.
• Ability to demonstrate critical thought.
• Proficient with Microsoft Office software, including Word, PowerPoint, Excel, Visio, and Outlook and ability to learn new software tools quickly.
• Ability to produce highly accurate and detailed work within due dates.
• Ability to communicate effectively in a collaborative environment.
• Ability to work in a matrixed environment with multiple priorities and deadlines.
• Proven ability to think logically, write clearly, and edit accurately.
• At least two years of business writing or technical writing experience.