Responsibilities

• Help oversee the day-to-day operations of Website Services, SEM, and SEO
• Manage workflow, priorities, deadlines, quality control, and on-time delivery
• Monitor team productivity, performance metrics, and customer satisfaction
• Review work and identify opportunities to improve processes and efficiency
• Help troubleshoot customer and internal issues and provide product guidance
• Work with Sales, Customer Support, and other teams to resolve issues and improve the customer experience
• Help with staffing, scheduling, training, coaching, and team development
• Analyze reporting and performance data to identify problems and opportunities
• Stay current with digital marketing platforms, technology, and best practices
• Gradually take on more responsibility for team leadership and department operations

Requirements

• 2+ years of experience in digital marketing, web services, marketing operations, or a related field
• Strong working knowledge of SEO, SEM/PPC, websites, analytics, and digital marketing
• Experience with tools such as Google Ads, Microsoft Ads, Meta, GA4, Looker Studio, and SEMrush
• Strong analytical, organizational, and problem-solving skills
• Ability to manage priorities and deadlines in a fast-paced environment
• Strong communication and teamwork skills
• Self-motivated, accountable, and eager to learn
• Ready to grow into a larger leadership role

Preferred

• Team lead, supervisory, or informal leadership experience
• Experience training or mentoring others
• Experience with project/workflow coordination, QA, or performance reporting
• Digital agency or marketing services experience
• Experience handling customer issues or escalations