Digital Marketing Coordinator

Responsibilities

• Webinar Production & Execution — Coordinate end-to-end logistics for live and simu-live webinars in Zoom Webinars and Zuddl.
• Manage setup and configuration, branding, registration pages and links, polls, Q&A, chat, and recordings.
• Schedule and run rehearsals and tech checks; coordinate speakers, presenters, and internal stakeholders, including run-of-show.
• Act as host and moderator during live sessions, monitor audio, video, and slides, and troubleshoot technical issues in real time.
• Marketing Operations & Communications — Build, test, and deploy invitations, registration confirmations, reminders, and follow-up emails through marketing automation (Marketo).
• Work with marketing managers to align messaging, creative assets, and target audience segmentation.
• Make sure registration and attendance data flows accurately into Marketo and Salesforce, and support lead handoff to Sales.
• Cross-Functional Coordination — Partner with Sales, Product Marketing, Customer Marketing, and Creative to deliver assets on time and keep promotion timelines accurate.
• Plan ahead and keep the webinar calendar updated for the following 3 months; execute the planned webinars on schedule. Maintain checklists, templates, and process documentation.
• Post-Webinar — Publish recordings and post-event assets promptly to Five9 channels.

Requirements

• Experience coordinating, producing, or supporting webinars or virtual events.
• Working knowledge of Zoom Webinars (setup, hosting, polls, Q&A, reporting, recordings).
• Familiarity with Zuddl or a similar virtual event platform (ON24, Goldcast, BigMarker, Webex, or similar).
• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent experience.
• Excellent organizational skills and the ability to manage multiple events and tasks at once.
• Strong written and verbal communication; comfortable working with presenters and executives.
• Calm and resourceful when handling live technical issues.
• Tech-savvy and eager to learn new platforms and tools.
• Able to thrive in a fast-paced, collaborative, remote-friendly environment.

Preferred

• Experience with Salesforce (campaigns, campaign members, lead and contact records).
• Experience with Marketo (programs, smart campaigns, forms, landing pages).
• Experience with email marketing, including building, testing, sending, and reading performance reports.
• Exposure to B2B marketing, digital advertising, or SaaS environments.
• Basic graphic design, audio, or video editing skills (Adobe Creative Suite, Canva, or similar).

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.