Digital Content Manager

Responsibilities

• Implement, test, and publish content across digital channels, including multiple websites, company intranet, email, and more
• Establish and maintain digital content standards, governance processes, and publishing workflows
• Partner with business stakeholders to ensure content remains accurate, compliant, and up to date
• Conduct periodic content audits and recommend improvements based on performance and organizational priorities
• Ensure content meets accessibility standards, brand guidelines, and regulatory requirements
• Manage content lifecycle activities, including creation, review, approval, archival, and retirement
• Manage and optimize intranet content experiences to improve employee engagement, communication effectiveness, and ease of information discovery
• Support internal communication initiatives through content publishing and digital channel management
• Manage SEO to apply target keywords, optimize landing pages, and improve search engine rankings
• Use analytics tools to track and report on web traffic, user engagement metrics, and campaign performance

Requirements

• Bachelor’s degree in computer science, statistics, data management, marketing, communications or related field or additional 2 years of relevant communications experience in lieu of degree
• 5+ years of web content production and digital content management experience in a corporate, agency, non-profit, or similar setting
• Experience administering and publishing content through content management platforms such as SharePoint, Umbraco, Sitecore, WordPress, Drupal, Adobe Experience Manager, or similar systems
• Experience troubleshooting formatting and content display issues by leveraging a working knowledge of HTML and web publishing concepts
• Experience managing content structures, metadata, tagging strategies, navigation, and publishing workflows
• Experience applying digital accessibility standards (WCAG) and inclusive content practices to create user-centered digital experiences
• Experience incorporating UX principles and responsive web design into key deliverables
• Experience evaluating content effectiveness, identifying opportunities, and making recommendations to improve engagement, usability, conversion, and search performance using analytics and user behavior data
• Proven experience partnering with teammates and business stakeholders to translate organizational objectives into effective digital content experiences
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred

• Experience applying email publishing best practices using platforms such as Mailchimp, ContactMonkey, or similar tools.
• Experience managing social media platforms and productivity tools to plan, publish, monitor, or report on digital content.
• Experience developing digital animation, interactive media, or multimedia content to support audience engagement.
• Experience coordinating work with third-party vendors, contractors, or agency partners to deliver digital content projects.
• Experience working in or supporting government, nonprofit, education, financial services, student loan, or similarly regulated environments.

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.