Responsibilities

• Support Anthropic launches end-to-end: customer selection, onboarding, feedback collection, and activation for launches
• Manage our early access program end-to-end from a customer marketing perspective—coordinating co-marketing moments, collecting customer proof points during the program, and ensuring participants are set up to share via their own channels when the launch goes live
• Work with Sales and Customer Marketing segment leads to build and maintain customer tiering and tracking in CRM—setting up automated triggers so we know when a customer hits a milestone that unlocks new engagement opportunities
• Manage customer events programming end-to-end: selecting the right customers and speakers, building out session content with Customer Marketing segment leads, prepping speakers, and acting as the customer point of contact day-of
• Support analyst relations efforts by identifying and preparing customers for analyst briefings and inquiry calls
• Build and maintain voice-of-the-customer programs that channel structured feedback to Product teams, surfacing what customers need, what’s working, and what isn’t
• Coordinate across Sales, Product, PMM, Events, Creative, and Communications to align customer storytelling with launch timelines and go-to-market plans
• Define what great looks like across your programs—set benchmarks for customer participation in early model testing, events, and analyst engagements, and track progress against them

Requirements

• 8+ years of experience in customer marketing, product marketing, or a role that blended both—ideally in B2B SaaS or enterprise technology
• Experience running early access, beta, or customer preview programs tied to product launches
• Strong cross-functional coordination skills—you've worked across Product, Sales, Marketing, and Comms and know how to keep everyone aligned without formal authority
• Excellent storytelling and writing skills, with the ability to translate technical customer outcomes into clear, compelling narratives
• Experience building and managing customer reference programs or pipelines
• A track record of working closely with product teams, whether through structured feedback programs, advisory boards, or embedded partnerships
• Comfort working with analyst relations—you've prepped customers for briefings or participated in AR programs before
• Strong project management instincts; you can juggle multiple launches, events, and programs simultaneously without dropping things
• A Bachelor’s degree in a related field or equivalent experience
• Education requirements: at least a Bachelor’s degree in a related field or equivalent experience

Preferred

• Experience with customer advisory boards (CABs) or structured community programs
• Background in the AI/ML ecosystem, particularly developer tools and infrastructure
• Familiarity with analyst relations firms and processes (Gartner, Forrester, IDC, etc.)
• Experience coordinating co-marketing efforts with cloud service providers or technology partners
• A product sense—you naturally think about how customer feedback should influence roadmap and positioning

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space to collaborate with colleagues