Responsibilities - Own and maintain the master database of customer references, including referenceability status, preferences, engagement history, and measurable business outcomes - Build and scale a high-impact customer content library, including case studies, executive-ready presentations, video testimonials, and other sales-enablement assets - Expand the size, diversity, and strategic value of Redis’ customer reference base; drive measurable engagement across marketing and field programs - Increase the presence and diversity of customer advocates across internal and external conferences, product launches, analyst engagements, and media opportunities - Partner closely with sales leadership, enablement, product management, customer success, and marketing to execute coordinated, cross-functional initiatives - Identify and deeply understand key customer personas, their business priorities, and their technical challenges; clearly articulate Redis’ differentiated value Requirements - 3+ years of customer marketing experience in B2B SaaS; background in IT infrastructure, data platforms, or developer-focused technology strongly preferred - Proven ability to lead cross-functional initiatives from concept through execution with measurable outcomes - Strong business writing and communication skills; ability to translate complex technical solutions into clear, compelling narratives - Experience producing customer stories and video assets, managing Salesforce reporting, and maintaining stakeholder visibility on program progress - Executive presence and comfort engaging stakeholders from individual contributors to C-level leaders - High ownership mindset and ability to operate effectively in a fast-paced, high-growth environment Benefits - Competitive salaries and equity grants - Unlimited time off to promote a healthy work-life balance - H/D/V coverage along with 401K, FSA, and commuter benefits - Frequent team celebrations and recreation events - Home internet & phone stipend - Learning and development opportunities - Ability to influence a high-performance company on its way to IPO