Customer Marketing Manager, Organized Customer

South San Francisco, CA (Hybrid)

$129K/yr – $239K/yrMid Level3+ years expFull time

Posted 1 day ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the development and execution of TA/brand strategy with cross-functional partners, driving market insights, launch readiness, and opportunity prioritization.

  • Sets and guides TA/brand strategy with cross-functional alignment
  • Translates brand strategy into customer strategies with CMG collaboration
  • Leads market/competitor analysis and forecasting

Job Description

Responsibilities

  • Sets & guides overall Therapeutic Area (TA) / brand strategy (e.g., market boundaries, brand vision, positioning, and differentiation) closely collaborating with the Customer Marketer to update strategy as needed
  • Collaborates with all Customer Marketers to translate brand strategy to customer strategies
  • Lead market / competitor analysis and develop market definition, brand positioning, and inform portfolio tradeoff decisions
  • Accountable for establishing and coordinating both clinical and non-clinical brand strategy and coordination with cross-functional partners as required
  • Helps define the customer journey, identifying key stages, segments, behaviors, , opportunities and factors that drive decision-making, collaborating closely with Customer Marketers and analytics partners
  • Work collaboratively to ensure launch readiness, including competitive assessment, TPP development, and other pre-launch activities
  • Drives key ongoing TA activities, including forecasting, and competitive preparation
  • Identifies and prioritizes business opportunities to drive desired brand goals (e.g., segment plays, patient types, lines of therapy, indications) including Health Equity considerations
  • Accountable for high quality, compliant execution and alignment of brand strategy across all customer types (e.g. patients, providers, organized customers)
  • Contributes to initiatives that have broader organizational impact across the 1Marketing Function and advancing progress towards our CMG outcomes

Requirements

  • Bachelor's degree
  • One years of marketing experience or a completed MBA
  • 3 years minimum work experience, with 2 years of commercial experience (e.g., market access, marketing, sales or customer insights) and/or strategic consulting experience may be considered.
  • Direct experiences with interpreting and applying market, customer, product or competitor data and utilizing data effectively; Have experiences measuring success using metrics and applying data to nuance future actions
  • Successful track record of strategic decision making, innovation, problem-solving and navigating uncharted territory without clear precedent.

Preferred

  • MBA or other related graduate level degree preferred
  • Marketing experience in relevant industries
  • Experience in the managed care, Pharmaceutical or Biotech industry/pharmaceutical or biotech customer engagement
  • Familiarity leading cross-functional governance meetings to ensure organizational alignment and support product demand forecasts
  • Access experience in biopharma such as contracting and non-clinical messaging
Roche logo

Roche

4.2 Glassdoor

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).For more information, please visit https://careers.roche.comRead our community guidelines here: https://www.roche.com/some-guidelines.htm#Roche #Biotechnology #Pharmaceuticals #Diagnostics #Healthcare #PersonalisedHealthcare #GreatPlaceToWork #Innovation

Founded in 1988
Basel, Basel, CHE
103K employees (4,443 in marketing)
85% recommend to a friend
89% CEO approval

Traffic Signals

Monthly Visitors
1.4M
Monthly Google Ads Budget
$4K
Traffic Source Mix
Search
47.3%
Direct
36.5%
Referral
10.2%
Social
4.7%
Paid
1.2%

Headcount Trend

Current headcount: ~102.7K

Marketing Team

Marketing Team Size
3,442 (3% of company)
Marketing Roles Posted (Last 30 Days)
8

Funding

Total Funding
$7.8B
Last Raise
Post IPO Equity, 4 years ago

Recent News