Customer Marketing Manager, Organized Customer

Daly City, CA (Hybrid)

$129K/yr – $239K/yrMid Level3+ years expFull time

Posted 2 days ago

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Job Summary

Own and guide therapeutic area and brand strategy end-to-end, translating strategy into customer plans, leading market and competitive analysis, and coordinating cross-functional execution from launch readiness to ongoing TA activities.

  • Own the brand strategy across patients, providers, and organized customers
  • Drive opportunities, forecasting, and cross-functional alignment with CMG

Job Description

Responsibilities

  • Sets & guides overall Therapeutic Area (TA) / brand strategy (e.g., market boundaries, brand vision, positioning, and differentiation) closely collaborating with the Customer Marketer to update strategy as needed
  • Collaborates with all Customer Marketers to translate brand strategy to customer strategies
  • Lead market / competitor analysis and develop market definition, brand positioning, and inform portfolio tradeoff decisions
  • Accountable for establishing and coordinating both clinical and non-clinical brand strategy and coordination with cross-functional partners as required
  • Helps define the customer journey, identifying key stages, segments, behaviors, , opportunities and factors that drive decision-making, collaborating closely with Customer Marketers and analytics partners
  • Work collaboratively to ensure launch readiness, including competitive assessment, TPP development, and other pre-launch activities
  • Drives key ongoing TA activities, including forecasting, and competitive preparation
  • Identifies and prioritizes business opportunities to drive desired brand goals (e.g., segment plays, patient types, lines of therapy, indications) including Health Equity considerations
  • Accountable for high quality, compliant execution and alignment of brand strategy across all customer types (e.g. patients, providers, organized customers)
  • Contributes to initiatives that have broader organizational impact across the 1Marketing Function and advancing progress towards our CMG outcomes

Requirements

  • Bachelor's degree
  • One years of marketing experience or a completed MBA
  • 3 years minimum work experience, with 2 years of commercial experience (e.g., market access, marketing, sales or customer insights) and/or strategic consulting experience may be considered.
  • Direct experiences with interpreting and applying market, customer, product or competitor data and utilizing data effectively; Have experiences measuring success using metrics and applying data to nuance future actions
  • Successful track record of strategic decision making, innovation, problem-solving and navigating uncharted territory without clear precedent.

Preferred

  • MBA or other related graduate level degree preferred
  • Marketing experience in relevant industries
  • Experience in the managed care, Pharmaceutical or Biotech industry/pharmaceutical or biotech customer engagement
  • Familiarity leading cross-functional governance meetings to ensure organizational alignment and support product demand forecasts
  • Access experience in biopharma such as contracting and non-clinical messaging
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Genentech

4.1 Glassdoor

About GenentechWe're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal.Making a difference in the lives of millions starts when you make a change in yours. If you’d like to join our team, view our openings at gene.com/careers. Our patient resource center is dedicated to getting patients and caregivers to the right resources. You can reach them at 1 (877) GENENTECH (436-3683)Monday-Friday, 6am-5pm PST or patientinfo@gene.com. Community Guidelines:1. We want to foster positive conversation around the issues we are passionate about. To that end, we remove profanity, content that contains threatening language, content that is aimed at private individuals, personal information, and repeated unwanted messages.2. Don’t mention any medicines by name — ours or anyone else’s.Because of the fair balance rules governing our industry, we cannot post any comments that reference any pharmaceutical brand, product, or service. Please do not mention any specific medicines by name, or include any links to third party sites in your comments.3. This isn’t the place to report or discuss side effects.This site is not intended as a forum for reporting side effects experienced while taking a Genentech product. Instead, you should report any side effects to Genentech Drug Safety at 1-888-835-2555. You can also report side effects of any prescription product directly to the FDA at 1-800-FDA-1088 or by visiting www.FDA.gov/medwatch.4. Don’t pitch your product or service.Please don't use our page as a place to promote your product or pitch your services. Please also avoid posting links to external sites. We reserve the right to remove any posts that are deemed promotional.

Founded in 1976
South San Francisco, California, USA
18K employees (668 in marketing)
80% recommend to a friend
79% CEO approval

Traffic Signals

Monthly Visitors
364.3K
Monthly Google Ads Budget
$3.6K
Traffic Source Mix
Search
44.2%
Direct
39.1%
Referral
9.3%
Social
6.3%
Paid
1%

Headcount Trend

Current headcount: ~18.1K

Marketing Team

Marketing Team Size
537 (3% of company)
Median Career Experience
19 years
Median Tenure
11.2 years
Marketing Roles Posted (Last 30 Days)
5

Funding

Total Funding
$330.2M
Last Raise
$330.2M
Series A, 18 days ago

Funding History

  • Feb 2026
    Series A • $330.2M

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