Customer Marketing & Community Manager

Responsibilities

• Own Letter AI’s customer marketing strategy, including how we identify, prioritize, and engage our most valuable customer relationships
• Build and manage the Letter customer community, developing the programming, content, and engagement strategy that keeps customers active, connected, and coming back
• Create opportunities for customers to connect and learn from one another through peer discussions, events, educational programming, and shared best practices
• Build a systematic approach to customer reviews and testimonials, in partnership with Customer Success and Sales, so advocacy is captured consistently
• Plan and produce customer proof points including case studies, video testimonials, and a reference pool that give Sales and Marketing credible, relevant stories to share with prospects
• Launch and run programs that deepen relationships with key customers, such as webinars, co-marketing partnerships, events, and community initiatives
• Identify and nurture champions within the community, recognizing their contributions and creating natural pathways to advocacy and deeper engagement
• Establish the tools, processes, and reporting needed to track community engagement, customer advocacy, and program impact, keeping efforts coordinated with Customer Success and Sales

Requirements

• 3+ years of experience in customer marketing, advocacy, or community, ideally at a B2B SaaS company
• Proven track record of turning customer relationships into tangible marketing assets, such as reviews, case studies, or testimonials
• Experience designing or running a customer advisory board, community, or similarly structured customer engagement program
• Strong cross-functional collaboration skills, with experience partnering closely with Customer Success, Sales, and Product Marketing
• Excellent communication and storytelling ability, with a knack for turning a customer's results into a compelling, specific narrative
• Ability to work in a fast-paced startup environment and manage multiple priorities
• Familiarity with the sales or revenue enablement space is a plus

Benefits

• Compensation: $100k–$160k base salary, depending on experience
• Ownership: Every full-time teammate receives Letter stock options, so you can share in the value you help create
• Benefits that have you covered: Comprehensive medical, dental, and vision coverage, plus a 401(k) with company match
• Benefits for the everyday: Company-supported commuter, connectivity, and wellness benefits, plus daily lunch in our Chicago and San Francisco offices
• Team events: Happy hours, dinners, events, and offsites with a team that genuinely enjoys spending time together
• Build with us: Join a fast-growing startup where you’ll have meaningful ownership and impact, working closely with top-notch teammates to help build and scale Letter