Manager, Customer Loyalty & Engagement | Remote US

Responsibilities

• Lead onboarding and implementation activities for customer loyalty and engagement programs.
• Serve as the primary customer-facing point of contact during implementation and adoption phases.
• Develop and execute account-specific engagement plans that drive successful customer activation and utilization.
• Partner with customers to identify needs, address barriers, and maximize program participation.
• Deliver training, education, and support to ensure customers realize value from loyalty initiatives.
• Act as a key liaison between customers and the field sales organization.
• Partner with sales teams to support customer onboarding, engagement, and retention strategies.
• Support field execution through customer-facing presentations, training programs, and business reviews.
• Provide sales teams with tools, insights, and best practices that accelerate customer adoption and engagement.
• Execute customer loyalty strategies and programs aligned to business objectives.

Requirements

• Bachelor's degree required.
• 6+ years of experience in marketing, customer engagement, customer success, account management, sales enablement, commercial roles or related experience.
• Demonstrated ability to build relationships and influence customers and internal stakeholders.
• Strong project management and organizational skills.
• Excellent communication, presentation, and facilitation skills.
• Experience managing multiple initiatives and stakeholders simultaneously.
• Ability to travel up to 30% as business needs require.

Preferred

• Ophthalmology, medical device, healthcare, pharmaceutical, or healthcare technology experience.
• Experience supporting customer onboarding, loyalty, retention, or engagement programs.
• Experience working closely with field sales organizations.
• Strong analytical skills with the ability to leverage customer and business data to drive decisions.
• Experience launching and scaling customer-facing programs or services.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year