Manager, Customer Loyalty & Engagement | Remote US

Responsibilities

• Customer Onboarding & Engagement
• - Lead onboarding and implementation activities for customer loyalty and engagement programs.
• - Serve as the primary customer-facing point of contact during implementation and adoption phases.
• - Develop and execute account-specific engagement plans that drive successful customer activation and utilization.
• - Partner with customers to identify needs, address barriers, and maximize program participation.
• - Deliver training, education, and support to ensure customers realize value from loyalty initiatives.
• Field Partnership & Sales Enablement
• - Act as a key liaison between customers and the field sales organization.
• - Partner with sales teams to support customer onboarding, engagement, and retention strategies.
• - Support field execution through customer-facing presentations, training programs, and business reviews.

Requirements

• Bachelor's degree required.
• 6+ years of experience in marketing, customer engagement, customer success, account management, sales enablement, commercial roles or related experience.
• Demonstrated ability to build relationships and influence customers and internal stakeholders.
• Strong project management and organizational skills.
• Excellent communication, presentation, and facilitation skills.
• Experience managing multiple initiatives and stakeholders simultaneously.
• Ability to travel up to 30% as business needs require.

Preferred

• Ophthalmology, medical device, healthcare, pharmaceutical, or healthcare technology experience.
• Experience supporting customer onboarding, loyalty, retention, or engagement programs.
• Experience working closely with field sales organizations.
• Strong analytical skills with the ability to leverage customer and business data to drive decisions.
• Experience launching and scaling customer-facing programs or services.