Customer Marketing Associate

Responsibilities

• Customer Engagement - Customer lifecycle campaigns. Run thoughtful campaigns that engage customers at the moments that matter - from the moment they join Reejig through onboarding, key milestones, launches, expansions, anniversaries and renewals. - Customer moments. Find ways to make our customers feel recognised and part of what we're building. Celebrate their people and the work they're pioneering. - Customer communications. Make sure customers know what's happening at Reejig and have opportunities to engage with our thinking, products, events and people - without filling their inbox with generic marketing. Customer Intelligence - Work with Customer Success and Sales to understand our accounts - who's involved, what they care about, what they're trying to achieve - Keep account maps up to date, and flag where we have gaps in relationships Customer Proof - Stay close to Customer Success to help identify outcomes, quotes and moments worth sharing - Help turn customer conversations, results and milestones into stories, testimonials, quotes and sales evidence - Work with Content, Social, Sales, PR and Events to help our best customer stories get seen Customer Advocacy - Help build and maintain a list of customers open to sharing their experience with Reejig - Support opportunities for customers to have a voice — webinars, events, references, media What Good Looks Like at 90 Days - You know our customers - their priorities, champions, key stakeholders and where the strongest opportunities sit. - Every strategic customer has a current account map showing where relationships are strong and where we need to build them. - A clear customer marketing calendar is live across lifecycle campaigns, customer moments and communications. - We have a visible pipeline of customer stories, proof points and advocacy opportunities. - Our strongest customer stories are consistently being turned into proof that Marketing and Sales can use. - Customer Success, Sales and Marketing have a simple operating rhythm for sharing customer intelligence and identifying opportunities.

Requirements

• You have some experience in marketing, customer success, content, or another customer-facing role - internships count. We care more about curiosity and potential than years of experience.
• You're genuinely curious about customers - you want to understand what they're trying to achieve and what makes them excited about working with a company.
• You're a solid writer and communicator, and you're keen to get better at turning what you hear into a clear story.
• You're organised - you can keep track of details across a few accounts at once without dropping things.
• You're proactive - if you spot something worth flagging, you say something rather than waiting to be asked.
• You like working with people - customers, Customer Success, Sales - and you're comfortable asking questions to learn.
• You want to build a career in customer marketing, and you're excited to learn from a small, fast-moving team.