Customer Activation Manager

Responsibilities

• Lead customer marketing and activation plans across the East Coast US region, aligning brand strategy with commercial priorities
• Design and deliver high-impact marketing programs, events and brand experiences that engage distributors, chefs and customers
• Partner closely with the US Sales team to drive brand growth and unlock new opportunities within key accounts and channels
• Manage agency partners, activation resources and marketing budgets to ensure exceptional execution and return on investment
• Leverage market intelligence, customer insights and performance data to inform decision-making and optimise future initiatives
• Develop compelling customer-facing tools, presentations and marketing collateral that support business growth
• Act as the voice of the market, providing insights and recommendations that influence both regional and global marketing strategies

Requirements

• 3+ years' experience in brand or customer marketing, ideally within food, beverage, hospitality or premium consumer goods
• Strong understanding of the New York and East Coast foodservice landscape
• Proven experience developing and delivering successful activation, event and customer engagement strategies
• Experience managing agencies, budgets and multiple stakeholders across complex projects
• Strong commercial acumen with the ability to translate data and insights into business outcomes
• Exceptional communication, influencing and relationship-building skills
• A highly organised and proactive approach, with the ability to balance strategy and execution
• Confidence working autonomously in a fast-paced environment while collaborating across global teams
• A passion for food, hospitality, dining experiences and premium brands

Benefits

• Tailored career development and leadership growth opportunities
• Flexible work arrangements to support balance and wellbeing
• Access to industry-leading training and mentoring
• A collaborative, inclusive culture where your impact is valued
• Connection to a meaningful purpose