CRM Operational Specialist

Responsibilities

• Ensure that all retail store customers are acknowledged, have their needs met, and concerns resolved quickly.
• Direct retail store leadership to properly train and develop their respective team(s) through goal setting.
• Ensure proper coordination of the front-end retail team to ensure service goals are met and procedures are followed.
• Audit cash handling procedures to ensure policy and reporting accuracy.
• Assist front-end leadership with forecasting and scheduling to meet customer demand.
• Ensure ecommerce operations and standards are met with proper training and assistance.
• Encourage a service mindset and focus for all retail store teams; be an example to all in customer and servant leadership through friendly and courteous behavior.

Requirements

• High School Diploma, some college preferred.
• Possess a vast knowledge of retail front-end operations and strong customer service, along with a willingness to learn.
• Three to five years of retail and customer service management experience.
• Strong leadership, service, and analytical skills.
• Able to communicate clearly and effectively in all situations.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills.
• Able to handle multiple projects and tasks with a high attention to detail.
• Knowledge of retail computer systems, MS Word, and Excel is a plus.
• Able and willing to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business.

Benefits

• Comprehensive Benefits: Health, dental, vision, life insurance, 401(k), vacation, and sick leave for eligible team members. Some benefits have waiting periods (e.g., vacation accrual, 401(k), tuition reimbursement).
• Perks & Discounts: Team member perks and 10% off groceries.
• Flexible Work: Hybrid schedules available for select positions, combining in-office collaboration with remote flexibility.
• Tuition Reimbursement: Support for continued education.
• Career Growth: Opportunities for advancement within the company.
• Daily Pay: Access earned wages more frequently.