Campaign Manager

Responsibilities

• Queue and Intake Ownership: Own production intake and triage, assess request completeness, confirm line of business quota compliance, and identify development work.
• Prioritize and assign work across the team, balancing demands from multiple lines of business against published SLAs.
• Manage quota across all lines of business and communicate with requesting teams when work falls outside it.
• Handle urgent and crisis communication requests, reprioritizing the queue and communicating impacts.
• Team and Delivery: Run the team's daily cadence, keep people on track, and escalate risks early.
• Ensure on-time, error-free delivery of all campaign production and maintain quality standards.
• Act as technical lead on advanced scripting and dynamic content work and provide production coverage during peak periods.
• Establish and document standard operating procedures, templates, and naming conventions.
• Stakeholders and Reporting: Build relationships with marketing teams and senior managers.
• Build and manage production reporting, using it to improve production processes and turnaround times.

Requirements

• 5 years of hands-on Marketo experience in a B2B environment, including building and QA of complex multi-language email programs.
• Proficiency in Velocity scripting for dynamic and personalized content in Marketo emails.
• Experience with Salesforce Marketing Cloud, including AMPscript.
• Demonstrated experience owning a production queue or campaign calendar across multiple stakeholder groups, with published SLAs.
• Strong working knowledge of smart lists, smart campaigns, flow steps, tokens, and dynamic content.
• Experience with localization workflows for multi-language email at scale.
• A track record of maintaining process and quality standards under pressure and pushing back constructively when necessary.
• Experience working in a matrixed organization, coordinating across marketing, operations, and technical teams.
• Comfort with building operational reporting and implementing upstream changes to facilitate reporting.
• Excellent communication skills and a process improvement mindset.

Benefits

• medical, dental, and vision benefits
• health savings accounts with qualified medical plan enrollment
• 10 paid days off
• 3 days paid bereavement leave
• 401(k) plan participation with employer match
• life and disability insurance
• commuter benefits
• dependent care flexible spending account
• accident insurance
• critical illness insurance