Creative Director, Design (Hybrid)

Responsibilities

• Brand Stewardship: Evolve and protect the overarching visual identity, tone of voice, and design standards across all corporate assets and deliverables.
• Experiential & Spatial Direction: Partner with events and field teams to translate brand pillars into physical touchpoints.
• Campaign Execution: Support multi-channel marketing campaigns and offer strategies from concept to execution across Rewards Network brand and all personalized partner brands.
• Product & Brand Storytelling: Create compelling visuals for different restaurant offer types across many different customer segments and partners.
• Translate new product and technical features, AI innovations, and complex ecosystem value propositions into clear, emotionally resonant, and accessible creative narratives.
• Design System & Brand Governance: Scale, evolve, and maintain comprehensive design systems and brand guidelines that operate effectively across every touchpoint and communication vehicle across all functions (marketing, product, sales, service).
• Interactive & Digital Craft Leadership: Direct the creation of cutting-edge digital experiences, including immersive web animations and videos, sales enablement materials, product explanations / demonstrations / tutorials, customer testimonials, and leadership thought pieces.
• Creative Operations & Scaling: Build and optimize agile creative workflows, determine tooling/technology needs (such as Figma, Adobe CC, and emerging AI-assisted pipelines), and efficiently allocate internal team resources or external agency partners.
• Cross-Functional Collaboration: Partner closely with Marketing, Product Management, Product Marketing, Partnerships, Engineering, Field and Service teams to co-create and support go-to-market (GTM) strategies.
• Content Production: Oversee production, use, and implementation of high-volume, photography, videography, and promotional campaigns for all channels.

Requirements

• Ability to build and govern brand identity systems to ensure a more cohesive and thoughtful brand.
• Balancing Rewards Network innovation with partner brand standards. Produces distinctive co-branded creative while staying compliant with an airline or hotel partner's brand book and approvals.
• Multi-channel experience in email, paid social, display, landing pages, app UI, print and event. Performance driven creative that drives leads, sales, spend in marketplace.
• Team leadership and development. critique that raises work without crushing it, career pathing, workload tri-age across 2 to 6 designers.
• Expert in Figma, Adobe CC, project management software, presentation tools like PowerPoint, AI tools.
• Creative operations. Intake, briefing, routing, review cycles, version control, asset classification.
• Stakeholder navigation and presentation with the ability to defend work and thought process to leadership, partner teams, and executives in the business.
• Vendor and freelance management with the ability to source, scope, brief, budget, and QC for photographers, videographers, animators, and overflow capacity.
• Education, Certifications and Experience:
• Bachelor's degree in art, design, marketing, business, or related field.

Benefits

• Comprehensive benefits package, which includes:
• This is a full-time, exempt position and the base compensation for this opening in Chicago is expected to be $140,000-$160,000 annualized, depending on level, candidate experience, skills, and other factors. This position will be eligible for an annual bonus program with a 15% bonus target for total at target of $161,000-$195,500.
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans