NetDocuments

Content Strategist

Lehi, UT (Hybrid)

$70K/yr – $80K/yrMid Level3+ years expFull time

Posted 3 hrs ago

Job Summary

Own the strategy and execution of technical enablement content across the partner and customer journey, delivering engaging trainings and building scalable, learner-centered content.

  • Lead AI-focused product trainings for certification readiness
  • Develop curriculum, microlearning, in-app copy, and exams that simplify complex concepts

Job Description

Responsibilities

  • Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones.
  • Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success.
  • Identify gaps in partner or customer knowledge and build training plans to address them.
  • Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed.
  • Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams.
  • Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption.
  • Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent.
  • Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset.
  • Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication.
  • Advocate for the role of high-quality content in driving product success—both internally and externally.

Requirements

  • 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software
  • Proven success delivering training in live and asynchronous formats
  • Strong understanding of adult learning principles and content design best practices
  • Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government)
  • Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly
  • Familiarity with UX writing, microcopy, and accessibility standards
  • Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact
  • Legal industry experience or working knowledge of legal operations
  • Experience building or contributing to design systems or training libraries
  • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms

Preferred

  • Legal industry experience or working knowledge of legal operations
  • Experience building or contributing to design systems or training libraries
  • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms

Benefits

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for wellness
  • Access to LinkedIn Learning with monthly dedicated time to explore

NetDocuments

NetDocuments is enterprise content management in the cloud. Small to large organizations, including many of the Am Law 100 firms, rely on NetDocuments’ modern, secure solution for intelligent and confidential document and email management. With decades of document management experience, NetDocuments continually enhances the application, providing customer firms the most innovative solution for document and email management available in the market today. By eliminating on-premises or hosted system hardware and moving into the security of the cloud, the IT burden is dramatically decreased, reducing the cost and complexity of the DMS.No other cloud-based document management solution is more secure than NetDocuments. Data security and strict digital asset protection are key differentiators of the service that allow law firms and other industries with strict compliance and security guidelines to confidently store and collaborate on their documents and email. Additionally, our powerful integrations with Microsoft Office allow for smart editing, drafting, searching, and version control. Extranets, secure links, and client portals provide collaboration and security to outside parties who need real time access to their documents.The pillars of our service include mobility, secure collaboration, disaster recovery, and compliance, and our SaaS (subscription-as-a-service) model requires us to proactively engage with our customers, ensuring we are meeting stringent requirements on a day-to-day basis. This includes managing a robust network for technical support and communities to share knowledge and insight regarding best practices.

Founded in 1998
Lehi, Utah, USA
480 employees (35 in marketing)
www.netdocuments.com

Salaries

Posted range

$70K/yr – $80K/yr

Taken straight from the job posting.

Content Strategy median pay in the United States

$119K/yr

Most pay falls between $91K and $160K. Based on 326 salaries.

See all Content Strategy salariesSee more Content Strategy jobs
See all NetDocuments salaries

Funding

Total Funding
$30M
Last Raise
Secondary Market, 5 years ago

Traffic Signals

Monthly Visitors
425.4K
Traffic Source Mix
Search
32.9%
Direct
59.3%
Referral
6.1%
Social
0.5%
Paid
1.2%

Headcount Trend

Current headcount: ~480

Content Strategist

NetDocuments · Lehi, UT · Hybrid