CONTENT & COMMUNICATIONS LEAD

Responsibilities

• Communications Messaging
• Develop and carry out the content strategy, aligned to organizational priorities and fundraising goals.
• Maintain core messaging, key talking points, and brand voice guidance, and keep them consistent across channels and teams.
• Advise communications leadership and program teams on messaging for campaigns, announcements, etc.
• Draft key messages and statements as needed, and hand off to Communications leadership.
• Content Operations and Brand Standards
• Capture, write, and produce stories that showcase programs, milestones, and community impact.
• Ensure a pipeline of ready-to-use content across all four pillars for social, email, website, donor reports, and press.
• Maintain a well-organized, tagged content library on Google Drive and website (by pillar, program, geography, and theme).
• Own the quality and timeliness of written and social content, and uphold AH&H's brand voice, dignity, authenticity, and safeguarding standards.

Requirements

• Education Bachelor’s Degree in Communications, Journalism, Creative Writing, or a related field preferred; equivalent professional experience in storytelling, photography, videography, or content creation will also be considered.
• Related Experience 5+ years of experience in writing, photography, videography, or multimedia storytelling, ideally within the nonprofit, humanitarian, or media sectors. Demonstrated ability to produce high-quality written and visual content under tight deadlines and in challenging environments. Experience gathering stories directly from the field and transforming them into emotionally engaging, human-centered narratives.
• Special Competencies/Certifications Proficient with content management and distribution tools: WordPress/Gutenberg CMS, ActiveCampaign (or similar ESP), and major social media platforms (Instagram, Threads, Facebook, LinkedIn, X, YouTube, TikTok). Familiarity in photography, videography, and multimedia editing — including use of programs such as Adobe Photoshop, Lightroom, Premiere Pro, and CapCut (or similar). Ability to produce, edit, and package visual stories optimized for web and social media platforms. Experience using design and publishing tools such as Canva, Adobe Creative Suite, and collaboration tools like Google Workspace, Slack, Zeck, and Notion.
• Highly organized, with a flexible approach to managing multiple priorities and balancing steady pipelines with rapid response needs.
• Thrives in both structured content planning and fast-moving, unpredictable environments.
• Cross-culturally sensitive with the ability to listen, observe, and engage respectfully in diverse settings.
• Operates in newsroom mode when disasters strike. When a major disaster, conflict event, or rapid-response activation hits — including evenings and weekends — the role flexes into newsroom mode to get content out fast, accurately, and on-brand. This is not a clock-watching role; it follows real-world events.
• Use AI as an assistant, not as a writer. Apply AI tools intelligently for grammar, structure, ideation, and research — but never let them write the draft. AH&H content must read as authentic, human-voiced, and recognizably distinct from AI-generated copy. The audience can tell the difference, and so can we.

Benefits

• Flexible working hours
• Unlimited PTO
• Opportunity to travel to program
• Medical, vision, and dental insurance plans (US Employees)
• Flex Spending Account (US Employees)
• 401K with safe harbor match for U.S. staff (US Employees)
• Travel to and from program location