Community Manager

Responsibilities

• Build and manage mpathic’s expert community, creating a welcoming, high-quality environment for discussion and collaboration.
• Design and execute engagement programs that keep experts active, learning, and connected across the lifecycle (pre-project, active, and alumni).
• Leverage our community platform (Docebo) to design and implement engagement loops, including incentives, recognition systems, and learning pathways.
• Track and optimize key community metrics (engagement, retention, referrals, participation).
• Continuously experiment with new formats and features to improve community health and activity.
• Moderate community conversations to ensure they are thoughtful, productive, and aligned with mpathic’s values.
• Develop content, prompts, and programming (e.g., discussions, AMAs, learning threads) that drive meaningful participation.
• Create systems that encourage referrals, peer-to-peer engagement, and organic community growth.
• Identify and cultivate a group of expert evangelists to help lead conversations, onboard new members, and strengthen community culture.
• Build strong relationships with top contributors and surface their insights back to internal teams.

Requirements

• 3+ years of experience in community management, customer engagement, or related roles.
• Experience building or managing communities of professionals, experts, or creators.
• Strong communication skills, with the ability to engage thoughtfully with highly specialized audiences.
• Experience moderating online communities and fostering positive, high-signal discussions.
• Familiarity with community platforms or learning systems.
• Comfort working in a fast-moving environment with evolving priorities.
• Strong organizational and program management skills.
• Interest in AI, behavioral science, and responsible technology.

Nice To Have

• Multi-lingual
• Familiarity with online communities in areas such as gaming, TikTok, or creator ecosystems.
• Experience working with expert networks, marketplaces, or talent platforms.

Benefits

• 100% company-funded health, dental, and vision insurance
• 401k
• Well-being programs
• Flexible paid time off
• Mission-driven work solving AI Safety challenges