Communications Associate

Responsibilities

• Develop and manage Telehealth implementation campaigns to drive provider and staff adoption across VA.
• Create Deployment Outreach Campaign Plans covering branding, targeted messaging, and stakeholder coordination.
• Produce campaign toolkits including scripts, multimedia, print materials, and videos.
• Work directly with VA stakeholders to plan and support virtual forums, webinars, and training sessions via Microsoft Teams for large audiences.
• Prepare Telehealth demos, presentations, and training assets for forums and Train-the-Trainer events.
• Provide live production and logistical support, including attendance tracking, chat support, troubleshooting, and session recording.
• Coordinate outreach events such as town halls, leadership briefings, status calls, and Q&A sessions.
• Track and report impact metrics including adoption, retention, help desk volume, and attendance.
• Support VA Trainers, Superusers, and Champions with materials to boost site-level adoption.

Requirements

• Bachelor’s degree in communications, marketing, public relations, public health, health communication, journalism, business, or a related field.
• 4+ years of progressively responsible experience in integrated communications, implementation campaigns, marketing, outreach, public education, campaign management, or a related discipline.
• Demonstrated experience planning and executing multichannel campaigns from strategy through measurement and optimization.
• Ability to translate complex health, policy, program, or technology information into clear, compelling, audience-appropriate content.
• Experience coordinating cross-functional teams and managing schedules, approvals, deliverables, dependencies, and competing priorities.
• Strong stakeholder engagement, facilitation, writing, editing, presentation, and client-service skills.
• Proficiency with Microsoft 365 and collaboration tools such as Microsoft Teams and SharePoint.
• Highly organized, proactive, tactful, collaborative, and able to exercise independent judgment in a remote work environment.
• Candidates must have an active U.S. Public Trust determination or the ability to obtain one.

Preferred

• Experience facilitating virtual training or forums.
• Experience using research, feedback, and performance data to refine messages, channels, and campaign tactics.

Benefits

• Full-time employees are eligible for comprehensive health and wellness benefits, 401(k) employer contributions and matching, and other benefits.