Client Success Manager - Digital Marketing Agency

Responsibilities

• Running client strategy and performance calls
• Understanding client goals, marketing performance, CPL, CAC, close rates, and lead quality
• Identifying problems before the client does and taking ownership of solving them
• Coordinating with our advertising, creative, and operations teams
• Helping improve client offers, follow-up, CRM usage, and sales processes when needed
• Keeping accounts organized and moving forward
• Building strong relationships with business owners
• Identifying opportunities to retain and grow successful accounts
• Your job is not just to keep clients happy.
• Your job is to help them win.

Requirements

• Client success or account management experience at a marketing agency
• Ideally, experience marketing for home service businesses
• Strong communication and organization skills
• A basic understanding of paid advertising and lead generation
• The ability to manage multiple clients and priorities at once
• High personal accountability and strong problem-solving skills
• If you don't have agency experience, we'll still consider exceptional candidates with strong client success experience or people who are unusually smart, hardworking, and quick to learn.

Preferred

• Exceptional candidates with strong client success experience or people who are unusually smart, hardworking, and quick to learn.