Responsibilities

• Maintain a living repository of process maps and solution documentation aligned to SOPs.
• Map current-state workflows; identify friction points, decision logic, handoffs, and document requirements; and design improved procedures using appropriate methodologies.
• Design future-state workflows to improve process efficiency and effectiveness.
• Partner with Technology, Knowledge Management and Innovation teams to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms), under the direction of the Marketing Operations Project Manager.
• Develop training, targeted resources, and 1:1 coaching.
• Monitor usage to surface insights and iterate.
• Embed controls, RACI, SLAs, and quality checkpoints; align SOPs to risk, compliance, and audit-readiness requirements.
• Build and execute change strategies, stakeholder analyses, communications, and reinforcement plans to drive sustained adoption.
• Align change plans to milestones; prepare leaders and end-users with role-based enablement.
• Execute communications to support readiness and sustain adoption, under the direction of the Marketing Operations Project Manager.

Requirements

• Minimum of four years of work experience, preferably in professional services, banking, or technology industries.
• Experience in business analysis, process improvement, legal operations, or similar in professional services.
• Familiarity with legal tech platforms and collaboration tools; comfortable with learning new technology.
• Experience with adoption/change management is a plus.
• Strong analytical skills and comfort working with data.
• Knowledge of process improvement methodologies and KPI/benefits tracking.
• Deep experience in creating and maintaining process maps and solution documentation.
• Knowledge of Microsoft Power BI, SharePoint, or other business intelligence and data visualization tools.
• Basic understanding of Generative AI.
• Experience with CRM platforms and configurations.

Preferred

• PMP Certification.
• Familiarity with Salesforce;
• Miro;
• Litera Applications – Foundation, Foundation Marketing (Concep), etc.;
• Power Platform Suite (PowerApps, Automate, and BI); and
• Jira, Monday, or other PM software packages.
• Hands-on experience with participation in projects that included a Generative AI component(s).

Benefits

• Morgan Lewis offers attractive benefits and competitive salaries. Our compensation structure rewards exceptional performance and recognizes the talent and experience that our people gain with each year of service. We are committed to offering the best and most comprehensive benefits including:
• Medical coverage, with a variety of plans
• Health care and dependent care reimbursement accounts
• Domestic partner coverage
• Parental leave
• Vacation and holiday leave
• Life and accident insurance
• Income protection, including sick leave, salary continuation, and long-term disability