Responsibilities

• Administer and maintain the LeanData platform, including routing logic, matching rules, FlowBuilder configurations, BookIt scheduling, Insights, orchestration workflows, and governance standards.
• Configure and support lead, contact, account, opportunity, and buying-group orchestration processes.
• Establish and maintain routing governance, naming conventions, documentation, and operational best practices.
• Monitor platform health, performance, and adoption to ensure reliable and scalable operations.
• Conduct periodic audits of routing logic, ownership rules, queues, and matching configurations.
• Design and optimize lead routing processes that improve speed-to-lead, ownership accuracy, SLA adherence, and conversion performance.
• Develop and maintain account matching strategies to improve data quality and customer alignment across multiple Salesforce instances.
• Build and support automated queue management processes to ensure balanced lead distribution and workload management.
• Partner with stakeholders to continuously improve lifecycle management, lead processing, scoring, and qualification workflows.
• Identify bottlenecks and recommend process enhancements to improve operational efficiency and revenue outcomes.

Requirements

• 3–5+ years of experience administering LeanData, Salesforce, Revenue Operations, Marketing Operations, or a related GTM technology platform.
• Strong understanding of lead lifecycle management, lead routing, account matching, and sales process automation.
• Experience supporting complex Salesforce environments and cross-functional business processes.
• Experience configuring workflow automation and business process rules.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Demonstrated ability to translate business requirements into scalable technical solutions.

Preferred

• LeanData certification(s).
• Salesforce Administrator certification.
• Experience with Marketo, Adobe Experience Platform, Adobe Real-Time CDP, Demandbase, ZoomInfo, Conversica, or other enterprise GTM technologies.
• Experience supporting account-based marketing, buying-group strategies, or revenue orchestration initiatives.
• Experience working within large, complex enterprise organizations.

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
• Learn more about Lumen’s Benefits.