Responsibilities

• Own the full vendor contract lifecycle: integrate diversity and inclusion considerations when prospecting new partners; negotiate terms, timelines, and deliverables; mitigate potential risk and resolve issues before they escalate
• Lead annual budget planning and recurring budget review cycles; build compliant budgets and track spending against approved plans
• Monitor marketing expenditures, proactively flag variances, and deliver clear, data-backed budget status reporting to team leaders
• Design and track vendor and spending performance metrics; ensure accurate data capture and reporting across contract and budget systems
• Oversee invoice processing and payment operations, resolving discrepancies and maintaining accurate internal tracking
• Proactively identify recurring friction points across the team, design and implement scalable solutions; build and maintain standard operating procedures for team workflows
• Translate organizational and marketing strategy into operational roadmaps and lead the evaluation, selection and integration of new systems, apps, and technology that bring efficiency to marketing operations at scale
• Own continuous improvement and change management for new tools and workflows, delivering clear communication, driving adoption and reinforcing new ways of working
• Lead exploration, implementation, and adoption of AI tools that improve operational efficiency and marketing effectiveness
• Serve as the marketing team’s key liaison with Finance, IT and People & Culture, aligning marketing participation with cross-team priorities

Requirements

• Bachelor’s degree in Marketing, Business Administration, or equivalent professional experience
• 4+ years of experience in marketing operations, program management or business operations, ideally within a national or multi-site organization
• Proven track record negotiating vendor contracts and managing budgets of significant scope and complexity
• Proficiency with Asana, Canto, AI (Generative, Agentic, and emerging functionality), and the Microsoft Office Suite; experience with marketing operations platforms strongly preferred
• Must be authorized to work in the United States
• Strategic and systems thinker who connects day-to-day operations to bigger-picture team and organizational goals
• Skilled negotiator and relationship-builder who manages vendor and cross-functional partnerships with confidence and diplomacy
• Sees possibility in process: a resourceful, proactive, and decisive problem-solver who thrives on ambiguity and complexity
• Self-starter who takes ownership of their own role and works collaboratively to co-create and implement systems, workflows, and implementations that “stick”
• Trustworthy with confidential information; leads with integrity, transparency, and sound judgment

Preferred

• Project Management Professional (PMP) or similar certification preferred, not required
• UX or Human Centered Design experience preferred, not required

Benefits

• Medical and dental insurance paid at 75% by the organization for you and any dependents
• Vision insurance paid 50% by the organization for you and any dependents
• Health savings account (HSA) with employer contributions, predicated on coverage type
• Healthcare and dependent care flexible spending accounts (FSA)
• Employee assistance program (EAP) at no cost
• 403(b) retirement plan with a 5% employer match after one year of service
• Short-term and long-term disability insurance at no cost
• Basic life and AD&D insurance at no cost, with voluntary life insurance options
• 35 days of annual leave, sick leave, personal leave and holidays
• Family & medical leave for up to sixteen weeks with up to four weeks paid