Responsibilities

• Managing system operations and performance, troubleshooting issues, and partnering with Technology to design and implement sustainable solutions
• Leading end-to-end platform development, including configuration, taxonomy and field design, data mapping, integration planning, survey deployment, search views, reporting, and rollout strategies
• Identifying opportunities to integrate Foundation data with Peppermint CRM to sharpen, deploy, enhance, and monitor targeting, business planning, and client teaming efforts
• Serving as the Business Development lead with respect to new fields and configuration changes by evaluating requirements and preventing duplication, ambiguity, unnecessary complexity, and inconsistent data structures
• Working closely with BD professionals and technology trainers on introductory and continuous learning programming, proactive outreach, and Foundation coaching to enhance user engagement and operational efficiency
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Requirements

• A bachelor’s degree in business analytics, marketing, information systems, or a related field
• A minimum of six (6) years of relevant, progressively responsible experience in business intelligence, legal marketing or business development analytics, enterprise software administration, data management, or experience management systems, including at least two (2) years administering or leading Litera Foundation or a comparable platform
• A minimum of seven (7) years of cumulative experience
• Demonstrated experience deploying and supporting software, managing data processes and workflows, leading cross-functional initiatives, and communicating effectively with technical and nontechnical stakeholders
• Prior law firm, professional services, or consulting industry experience, preferably

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff