Brand Manager, SGC

Responsibilities

• Define and protect SGC's brand voice, visual identity, and messaging standards across all channels
• Develop positioning that highlights SGC's heritage, consistency, and value creation for trading card collectors
• Ensure the brand is represented consistently in packaging, inserts, website, social, and email
• Plan and manage SGC's content calendar across Instagram, X, YouTube, TikTok, Facebook, and email
• Produce and commission content such as showcases of notable graded cards, behind-the-scenes looks at operations, and educational material
• Monitor community conversation, respond to feedback, and flag emerging issues to leadership
• Manage and grow a team of graphic designers and other marketing professionals
• Lead public-facing communication around pricing changes, turnaround times, and operational updates, with a tone that is honest, confident, and clear
• Write and refine customer-facing copy including submission inserts, website content, FAQs, and announcements
• Partner with Customer Support to keep messaging aligned with what customers are experiencing

Requirements

• 4+ years of experience in brand management, marketing, or communications
• Demonstrated ability to build and manage a brand voice across social, web, and email
• Excellent writing and editing skills
• Experience managing content calendars and working with creators or external partners
• Comfort working with data to measure and report results
• Strong organizational skills and ability to manage multiple projects at once
• Genuine passion for the hobby and an understanding of how collectors think and communicate

Preferred

• Experience in the sports card, TCG, or broader collectibles industry is a plus
• Bonus points for working knowledge of design tools, video editing, or the ability to direct creative work
• Experience in crisis communication or managing public perception during periods of change is a plus

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities