Responsibilities

• Assists in managing key client accounts by executing strategic updates in Salesforce.com, supporting relationship-building efforts, and helping identify revenue growth opportunities.
• Supports the coordination and allocation of internal resources (design, development, analytics, operations) to ensure client projects are completed on time and to quality standards.
• Assists in creating HTML-based designs, digital collateral, and sales enablement tools that align with campaign goals and enhance client presentations.
• Supports cross-department communication by helping align resources and ensuring the timely delivery of cross-functional initiatives.
• Provides consultative support by applying industry best practices to help optimize campaign results and client strategies.
• Assists in the development of deliverables such as case studies, presentations, and reports for use in quarterly business reviews and sales engagements.
• Maintains project documentation, updates project plans, support cases, and timelines in Salesforce.com, and helps track multiple client initiatives.
• Supports post-implementation reviews by gathering feedback, assisting in the assessment of project outcomes, and contributing to continuous process improvement.
• Collaborates on ongoing product development efforts and shares insights to enhance internal workflows and solution offerings.
• Travels up to 10% as needed to assist with client meetings or team collaboration.

Requirements

• 5+ years of experience in a client solutions or client management position is required.
• 3+ years of experience in Adobe Creative Suite (Photoshop, Illustrator, InDesign) with experience designing digital assets, marketing collateral, and client-facing presentations
• Creative thinker with the ability to develop HTML designs, digital content, and effective sales tools tailored to client needs.
• Exceptional interpersonal and communication skills, with a proven ability to manage and grow client relationships.
• Proactive problem-solver who thrives in a fast-paced, collaborative environment.
• Excellent time management skills with the ability to balance multiple projects and priorities.
• Receptive to feedback, adaptable to change, and committed to continuous improvement.
• Must be highly organized and have a high attention to detail.
• Possesses excellent written and verbal communication skills.
• Ability to work effectively independently and as a team member, collaborating, contributing and cooperating with team members.

Preferred

• Familiarity with call center technology (e.g., predictive dialers, TTS, speech recognition, SQL, audio scripting/editing)