Brand Account Manager

Responsibilities

• Manage a portfolio of brand accounts on TikTok Shop, from strategy through execution
• Be the main point of contact for East Coast brand partners, with coverage during their business hours
• Build and deliver account plans focused on sales growth and brand performance
• Track key metrics such as GMV, traffic, conversion rate, and engagement
• Find opportunities to improve storefronts, listings, promotions, and campaigns
• Coordinate product launches, promotions, livestream initiatives, and creator partnerships
• Work closely with our creator, livestream, marketing, and account success teams
• Deliver regular reporting and clear, practical recommendations to clients
• Stay current on TikTok Shop updates and social commerce trends
• Help improve our processes as the department grows

Requirements

• 1-2+ years in account management, e-commerce, digital marketing, social media, client services, or a related field
• Strong communication and relationship-building skills
• A good understanding of online retail and e-commerce operations
• Comfort with performance data and turning it into action
• Strong organization and the ability to juggle multiple accounts and deadlines
• A proactive, detail-oriented, problem-solving mindset
• Based on the East Coast and available during Eastern time zone business hours

Preferred

• Bilingual in English and Chinese (Mandarin or Cantonese). This is a plus for working with some of our clients and partners
• Hands-on experience with TikTok Shop or other social commerce platforms
• Familiarity with Shopify, Amazon, or other marketplaces
• Experience with brand partnerships, influencer marketing, or affiliate campaigns
• Knowledge of livestream shopping and creator marketing
• Experience in an agency, startup, or fast-growing company

Benefits

• Salary of $50,000-$70,000, depending on experience
• Flexible paid time off
• Professional development and career growth
• The chance to take on more responsibility as the team expands