Responsibilities

• Build, configure, and schedule lifecycle and ad hoc email campaigns in Salesforce Marketing Cloud
• Manage inbound campaign requests, track work through the campaign intake process, and ensure requests are complete and accurately documented.
• Execute campaign quality assurance (QA), including link validation, personalization verification, audience targeting, content accuracy, and email rendering across devices and email clients.
• Maintain the lifecycle marketing campaign calendar and coordinate deployment schedules with regional Lifecycle Marketing Specialists to support timely campaign execution.
• Prepare standard campaign reports and dashboards and assist regional Lifecycle Marketing Specialists in compiling and distributing campaign performance metrics.
• Maintain campaign documentation, process guides, and operational procedures to support consistent execution and continuous process improvement.

Requirements

• BA/BS Degree (4-year) (Advanced Degree Preferred) Bachelor's Degree or equivalent experience required; degree in Business, Management Information Systems, Computer Science or related field preferred.
• 1-2 years' experience in digital marketing, email/push/SMS marketing, CRM marketing or marketing operations.
• Experience assisting with campaign execution in a marketing automation platform such as Salesforce Marketing cloud, Braze, Iterable, HubSpot or similar tools preferred.
• Experience coordinating marketing projects or campaign workflows across multiple stakeholders.
• Experience performing campaign QA, link validation or marketing production tasks preferred.
• Experience preparing marketing reports or compiling campaign performance metrics preferred.
• Experience working in fast-paced marketing environments such as entertainment, ticketing, ecommerce or consumer marketplaces preferred.
• Familiarity with email marketing platforms or marketing automation tools such as Salesforce Marketing Cloud or similar systems.
• Strong attention to detail with ability to execute campaign QA processes including link validation, personalization checks and rendering tests.
• Strong organization and project coordination skills with the ability to manage multiple campaign requests and deadlines.

Preferred

• Experience assisting with campaign execution in a marketing automation platform such as Salesforce Marketing cloud, Braze, Iterable, HubSpot or similar tools preferred.
• Experience coordinating marketing projects or campaign workflows across multiple stakeholders.
• Experience performing campaign QA, link validation or marketing production tasks preferred.
• Experience preparing marketing reports or compiling campaign performance metrics preferred.
• Experience working in fast-paced marketing environments such as entertainment, ticketing, ecommerce or consumer marketplaces preferred.
• Familiarity with email marketing platforms or marketing automation tools such as Salesforce Marketing Cloud or similar systems.
• Strong attention to detail with ability to execute campaign QA processes including link validation, personalization checks and rendering tests.
• Strong organization and project coordination skills with the ability to manage multiple campaign requests and deadlines.
• Ability to collaborate effectively with marketing, creative, marketing operations and regional marketing teams.
• Strong written and verbal communication skills.

Benefits

• medical, dental and vision insurance
• paid holidays, vacation and sick time
• company paid basic life insurance, voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings
• Currently, full time employees are eligible for these benefits on the first day of employment.