Account Supervisor

Responsibilities

• Support day-to-day client management, helping ensure client needs, expectations and priorities are understood and addressed while building strong, trusted relationships.
• Develop a strong understanding of clients’ businesses, therapeutic areas, audiences and communications objectives, and use that knowledge to contribute meaningful strategic thinking and recommendations.
• Partner with senior account leadership and cross-functional teams to translate client objectives into clear strategies, programs and deliverables.
• Support the day-to-day management of client work, ensuring teams are aligned on priorities, timelines, budgets, responsibilities and next steps.
• Proactively identify potential challenges, opportunities and evolving client needs, bringing forward solutions and recommendations rather than simply escalating issues.
• Support client meetings and presentations as appropriate, clearly communicating recommendations, progress, decisions and next steps.
• Review and help ensure the quality and strategic integrity of client deliverables before they move to senior leadership or clients.
• Partner with internal teams to appropriately scope, staff and deliver work while maintaining strong financial stewardship of assigned accounts.
• Build strong relationships across disciplines and help create an integrated team environment that produces the best work for clients.
• Mentor and develop junior team members through clear direction, thoughtful feedback and opportunities for increased ownership.

Requirements

• Bachelor’s degree in communications, marketing, business, or a related field
• 5+ years of experience in healthcare communications, marketing, or client services, ideally within an agency environment
• Understanding of the pharmaceutical/biotech landscape and regulatory environment, including FDA requirements
• Demonstrated ability to manage day-to-day client relationships, anticipate needs, and provide thoughtful counsel and recommendations
• Strong strategic thinking and problem-solving skills, with the ability to connect client objectives to communications and business strategy
• Experience leading integrated programs and cross-functional teams from planning through execution
• Strong leadership skills, including the ability to guide and develop junior team members and create accountability across teams
• Excellent written and verbal communication skills, with the ability to distill complex scientific or business information into clear, compelling recommendations
• Strong understanding of account financials, including scopes, budgets, burn, forecasting, and identification of potential risks
• Highly organized and detail-oriented, with the ability to manage multiple accounts, workstreams, deadlines, and competing priorities

Preferred

• Bachelor’s degree in communications, marketing, business, or a related field
• 5+ years of experience in healthcare communications, marketing, or client services, ideally within an agency environment
• Understanding of the pharmaceutical/biotech landscape and regulatory environment, including FDA requirements
• Demonstrated ability to manage day-to-day client relationships, anticipate needs, and provide thoughtful counsel and recommendations
• Strong strategic thinking and problem-solving skills, with the ability to connect client objectives to communications and business strategy
• Experience leading integrated programs and cross-functional teams from planning through execution
• Strong leadership skills, including the ability to guide and develop junior team members and create accountability across teams
• Excellent written and verbal communication skills, with the ability to distill complex scientific or business information into clear, compelling recommendations
• Strong understanding of account financials, including scopes, budgets, burn, forecasting, and identification of potential risks
• Highly organized and detail-oriented, with the ability to manage multiple accounts, workstreams, deadlines, and competing priorities

Benefits

• All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination.
• No matter where you work, you’ll benefit from the monthly cell phone reimbursement.
• Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
• 13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
• Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
• Bring your friends to work at Spectrum and earn a generous referral bonus.
• Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
• Thorough onboarding including accessible conversations with leadership.
• 401k with company match and 1:1 Financial Coaching and Education.
• Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.