Account Supervisor

Responsibilities

• Serve as the single point of contact for a multi-brand CPG portfolio, building relationships with senior client leaders and F&F leadership
• Lead regular client status meetings, setting agendas and delivering same-day recaps with clear action steps, owners, and timing
• Partner with strategy to develop and sell through organic social strategies for each brand, including priority channels, posting cadence, content mix, and KPIs
• Oversee a high-volume content program of agency-produced video and static, creator-developed, and UGC content, batched quarterly and built natively for each platform
• Manage the production budget against content volume across shoots, creator fees, and production costs
• Support product planning for content, helping make sure limited-time or unreleased product from the client arrives on time
• Partner with the team on content calendars across brands and platforms, helping keep briefs, approvals, revisions, and posting on track
• Stay close to community management, supporting the team on escalations and keeping clients informed on what fans are saying
• Bring social listening insights and cultural trends into client conversations and planning
• Contribute to monthly reporting for each brand and help present performance, creative learnings, and recommendations to clients

Requirements

• Bachelor's degree in Business, Advertising, Communications, Marketing, or equivalent professional experience
• 6+ years of advertising experience with a track record of managing client relationships and growing accounts
• Agency or brand-side CPG experience, ideally food and beverage
• Organic social experience, including familiarity with content calendars, community management, and performance reporting
• Experience managing multiple brands at once, each with its own stakeholders and priorities
• Content and production experience, including high-volume social content
• Based near Kansas City or Niwot in the Boulder area (preferred) for a hybrid schedule, or able to work remotely with periodic travel to our offices
• Willingness to travel (up to 15%)
• A strong work ethic, a bias toward action, and the ability to adapt to how different teammates and clients work

Preferred

• Experience working within an integrated agency team
• Experience onboarding a new social client and getting a content engine running quickly
• Fluency in social listening and analytics tools (Sprout Social, Sprinklr, Brandwatch, native platform insights, or similar)
• Experience producing creator and UGC content within a production budget
• Familiarity with CPG social moments like seasonal cooking, product launches, and limited-time offers
• Strong presentation skills and the confidence to bring a clear, outcome-based point of view
• Proficiency with project management tools (Asana, Monday, Basecamp, or similar)
• The ability to give and receive feedback with empathy and directness
• Genuine curiosity about food, culture, and what makes people stop scrolling
• A connector mindset. You pull the right people into the room and rally teams around great work

Benefits

• Interesting clients, from Fortune 500 CPG brands to fast-growing startups
• Generous holidays, including the week off between Christmas and New Year
• Flex PTO
• 100% company-paid health, dental, and vision
• Matching 401(k)
• Employee Assistance Program
• Life insurance
• A collaborative, no-ego culture where people have each other's backs