Account Manager at Local Hero | USA

Local Hero

Account Manager

USA (Hybrid)

Salary Not AvailableMid Level2+ years expFull time

Posted 6 weeks ago

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Job Summary

Own and grow franchise client portfolios by expanding locations, driving branded digital campaigns, and turning performance data into actionable guidance that guards retention.

Ownership: Relationship lead with corporate partners and cross-functional collaboration across sales, creative, operations, and media.
Performance: Translate metrics into narratives that guide campaigns and reduce churn.
Scope: Manage inbound/outbound communications, health reviews, and pipeline forecasting to maintain steady account growth.

Job Description

Responsibilities

Build and nurture strong relationships with corporate partners, serving as a key point of contact and trusted advisor
Grow client accounts through corporate location expansion, subsidized budget acquisition, franchisor and franchisee referrals, and new product ideas
Collaborate with clients to identify and facilitate the development of branded digital advertising creative campaigns
Own and facilitate inbound/outbound client communications and performance
Facilitate periodic business health reviews
Translate account performance data into clear narratives and actionable insight
Stay current on digital advertising and local marketing trends
Be accountable for retaining clients and identifying/addressing churn risks
Collaborate cross-functionally with sales, creative, operation and media
Track and maintain accurate account records, forecasting, and pipeline

Requirements

2-4 years of experience in account management or client success in a digital marketing or related environment
Bachelor’s degree in marketing, Business, Communications, or related field
Proven track record of retaining and growing client accounts
Strong communication and presentation skills with ability to influence stakeholders at all levels
Experience building and managing client pipelines with a structured, deadline-driven approach
Comfort interpreting and presenting media/performance metrics (impressions, CTR, clicks, CPC, etc.)
Highly organized with exceptional follow-through and attention to detail
Ability to manage multiple accounts simultaneously without dropping the ball

Preferred

You are ambitious and want to achieve
You can turn frustrated clients into loyal advocates
You have experience managing or communicating paid media performance
You are proactive by nature
You are emotionally intelligent and have an adaptive communication style

Benefits

Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
Time off is as important as hard work! Salaried employees are on a Flex PTO plan
Generous holidays including a reduced schedule between Christmas and New Year’s
We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
Access to Flexible Spending Accounts Plan
Matching traditional and Roth 401k
Employee Assistance Program
Supplemental tenure-based leave: self-care and family first
Life Insurance
Legal Assistance plan

Local Hero

Local Hero is a self-service digital local marketing app that helps franchisees achieve bottom-line results with online TV/CTV, radio, and social ad campaigns that can be launched in just a few clicks.Local Hero is the culmination of listening to brands talk about the importance of providing local digital opportunities for their franchise partners that are easy to use and hit major digital channels.

Founded in 2019

Boulder, Colorado, USA

52 employees (12 in marketing)

mylocalhero.co