Responsibilities

• Own and grow client relationships, becoming a trusted partner to key decision makers and helping them achieve their business objectives
• Support and elevate client performance conversations, including business reviews and campaign wrap-ups, by empowering your team to lead day-to-day while stepping in to drive high-level strategy across digital channels
• Guide the creative and media planning process, ensuring integrated strategies align with client goals
• Identify and drive client growth opportunities through upselling, cross-selling opportunities, and long-term planning
• Build and mentor high-performing teams, providing ongoing feedback, overseeing daily client comms, QA of key deliverables, and media execution
• Serve as a senior point of contact for clients and internal teams, providing visible leadership and handling escalations as needed
• Collaborate cross-functionally with internal teams (Search & Social, Programmatic, Data & Analytics, Creative, Research, Finance) to ensure all work ladders up to a unified vision
• Contribute to agency operations that may cover SOWs, renegotiating contracts, team resourcing, and financial health of your accounts

Requirements

• 8+ years’ experience in digital media, preferably in an agency setting
• Deep knowledge of performance platforms (Google, Meta, TikTok, Programmatic, etc.) and a solid understanding of full-funnel media planning
• Proven success managing large, multi-channel accounts and cross-functional teams
• Hands-on experience with new client onboarding and building from the ground up (process, client deliverables, etc.)
• Excellent presentation, communication, and negotiation skills, with experience liaising with clients at senior level
• Demonstrable experience growing revenues and effectively managing budgets/client profitability
• Excellent organizational and time management skills with strong attention to detail
• All candidates must have the ability to work in the US. We are unable to sponsor any work visas for this role

Benefits

• Competitive benefits package, including 20 vacation days and 401k match
• Summer Fridays: we aim to stop working at 3:00pm on Fridays from Memorial Day to Labor Day
• Holiday Break: 11 annual bank holidays, plus Christmas to New Year’s Eve
• Flexible working and WFH opportunities
• New York: Two days per week in the NY office required
• Los Angeles: Fully remote with option to work from a shared office space (e.g. WeWork) if preferred. Regular in-person meetups for local team members to collaborate and connect