Account Director (Client Studio Email & Newsletter Development)

Responsibilities

• Serve as the account management lead for Client Studio Email & Newsletter Development. This includes owning client relationships, understanding the needs across line of business businesses, translating the client's needs to the cross-capability team and executing as needed.
• Lead and oversee the end-to-end execution of digital customer relationship management workflows/ email & newsletter communications, driving work from intake through deployment while ensuring alignment to client objectives, business priorities and channel best practices.
• Partner with Creative, Production, Project Management/Operations, Tech, QA to deliver work.
• Connect channel-specific initiatives to the broader client ecosystem and integrated marketing campaigns as needed, ensuring consistency across touchpoints and maximizing the impact of multi-channel programs.
• This role is expected to manage junior support team to ensure they are meeting all deliverables.
• This role partners heavily with a larger team of Project Management, Creative and Tech capabilities.
• The person in this role needs the ability to work in fast paced environment, must be detail oriented & ability to work on multiple projects simultaneously.

Requirements

• An unwavering passion for marketing, and an unstoppable drive to bring the best work to life
• Four years of college education and seven to nine years of experience – including five years at a creative agency (both client side and digital agency experience desirable); MBA degree preferred
• Strong experience managing client relationships, managing a marketing team, and developing marketing strategy
• Superior analytical skills and strategic thinking – you’re strong on both IQ and EQ, as adept at reading data as you are at reading clients
• Effective time-management, impeccable organization, and the flexibility to adapt quickly to changes
• Proven project management and performance management skills – you’re known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively
• Superb communication and presentation skills – you’re articulate, straightforward, and engaging
• Demonstrated budget management and resource planning experience

Preferred

• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation.

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parential and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off