2027 Summer Intern - Marketing Operations and Excellence

Responsibilities

• Help design and build an iConnect site for two major functions, including information architecture, page structure, navigation, libraries, and content placement so users can find what they need quickly.
• Migrate or organize existing content into the site, apply consistent naming and metadata, and flag gaps or duplicates for the team.
• Draft and refine documentation and training materials (how-to guides, quick-reference pages, process overviews, and short training outlines) with program managers and functional owners.
• Use approved AI tools to accelerate first drafts, summarize source material, and adapt content for different audiences, then edit for accuracy, tone, and clarity with the team.
• Partner with data analytics and insights colleagues to place key reports, definitions, and reference materials where users expect them, and with creative design on layout, visuals, and templates.
• Gather feedback from early users, track open items, and help iterate pages and materials before broader rollout.
• Support light project coordination: status notes, content checklists, and version control so work stays organized through the summer.

Requirements

• Currently pursuing a bachelor’s degree in marketing or a related field (communications, business, or information systems), ideally finishing year 2 or 3.
• Clear writing and an eye for structure. Able to turn a messy process into a page someone else can follow.
• Comfort learning new tools quickly, including SharePoint or similar collaboration platforms, and interest in how teams use AI in day-to-day work.
• Organized, detail-oriented, and comfortable working with people across functions (analytics, program management, and design).
• Able to take feedback and revise work without losing momentum.

Preferred

• Coursework or project experience in marketing operations, content strategy, digital experience, or project coordination.
• Exposure to SharePoint, Microsoft 365, or intranet publishing.
• Familiarity with prompting AI tools and editing the output rather than publishing it as-is.
• Basic comfort with data concepts (definitions, dashboards, source of truth), even if not an analyst.

Benefits

• Hands-on experience building an internal site used by real functions, not a classroom exercise.
• Practice writing documentation and training content, and using AI as a drafting partner under review.
• Exposure to how marketing operations, analytics and insights, program management, and creative design work together.
• Mentorship within Marketing Operations and Excellence and a defined summer deliverable to discuss in later interviews.