Senior Manager, Customer Marketing (Remote)

Chicago, IL (Remote)

Salary Not AvailableSenior Level7+ years expFull time

Posted 1 month ago

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Job Summary

Own end-to-end webinar and CLE programs from strategy through post-event impact, coordinating topics with SMEs, and tying performance to pipeline in marketing automation and CRM.

  • Program ownership: plan, execute, and optimize webinars and CLEs with a focus on MQLs and pipeline contribution.
  • Content & presenters: collaborate with SMEs to shape engaging materials and speaker prep.
  • Ops and integration: manage logistics, reporting, and cross-functional alignment with BD, sales, digital, and operations.

Job Description

Responsibilities

  • Own the planning, and execution of the company's webinar and CLE program from concept through post-event follow-up
  • Partner with business leaders and subject matter experts to identify timely, relevant webinar and CLE topics aligned to client interests and business priorities
  • Collaborate with presenters to shape, refine, and organize presentation materials for clarity, quality, and audience engagement
  • Manage all event logistics including timelines, registrations, speaker coordination, rehearsal scheduling, attendee communications, polling/Q&A setup, and day-of production oversight
  • Lead post-event marketing activities including on-demand promotion, nurture workflows, reporting, and content repurposing
  • Monitor webinar and CLE program performance, with a strong focus on MQL generation, pipeline contribution, engagement metrics, and continuous optimization
  • Ensure continuing education accreditation requirements and documentation processes are executed accurately and on time
  • Serve as strategic marketing partner to key customer-facing initiatives, including the Client Advisory Board, executive roundtables, client programs, targeted account-based campaigns, direct mail/gifting initiatives, and other relationship-building efforts designed to strengthen customer engagement and support business growth
  • Support customer-facing marketing initiatives designed to strengthen client engagement, retention, and relationship growth
  • Partner cross-functionally with business development, sales, digital marketing, and subject matter experts to align customer programs with broader business objectives
  • Collaborate with digital and operations teams to ensure webinar, CLE, and customer marketing campaigns are effectively integrated into marketing automation and CRM systems
  • Maintain high standards for quality assurance, accuracy, and brand consistency across all program materials and communications
Axiom logo

Axiom

3.9 Glassdoor

Axiom is where high-caliber legal talent meets full-service law firm work. We invented the alternative legal services industry 25 years ago and now serve more than 3,500 legal departments globally, including 75% of the Fortune 100 who place their trust in Axiom, with 95% client satisfaction. Axiom gives small, mid-market, and enterprise clients a single trusted provider who can deliver a full spectrum of legal solutions and services across more than a dozen practice areas and all major industries at rates up to 50% less than national law firms. To learn how Axiom can help your legal departments do more for less, visit axiomlaw.com.

Founded in 2000
New York, New York, USA
2.3K employees (72 in marketing)
76% recommend to a friend
77% CEO approval

Traffic Signals

Monthly Visitors
90.5K
Monthly Google Ads Budget
$10.2K
Traffic Source Mix
Search
35.8%
Direct
48.6%
Referral
9.6%
Social
4.9%
Paid
0.9%

Headcount Trend

Current headcount: ~2.3K

Marketing Team

Marketing Team Size
43 (2% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$28M
Last Raise
$28M
Corporate Round, 7 years ago

Funding History

  • Sep 2019
    Corporate Round
  • Feb 2013
    Series Unknown • $28M

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