Responsibilities

• To contribute to establishing organizational priorities and provide/obtain adequate resources for social media, event planning and accomplish the department’s mission for safe, high-quality customer and food service for the district’s schools.
• Manifest a professional code of ethics and values.
• Respond to internal and external customers in a timely, accurate, courteous, and empathetic manner representing OCPS in a positive light.
• Model the routine, intentional and effective use of technology in daily work, including communications, organization, and management tasks.
• Communicate and prepare messaging to specific customers to increase meal participation. Prepare all FNS written and verbal communications.
• Manage change with project management to include identifying problems; choosing the right team; listening to all customers affected; managing the systemic changes; defining the scope, documentation, and publication of the project outcomes.
• Identify system discrepancies, develop, and document the training, coaching, and performance requirements for each assigned school to support positive outcomes on all audits.
• Direct and audit food service professional code of ethics, values, and safety of food service to accomplish district goals and best practices; develop plan of action for coaching or coordinate the performance improvement plan in cooperation with Employee Relations when necessary.
• Identify the technology to improve efficiency and quality goals; develop and directly implement plans including communications, organization, management tasks, equipment, and reports. Improve website and promote FNS programs.
• Successfully manage all FNS social media channels: Face Book, Instagram and Twitter. Increased followers and maintain and active engagement with our followers.
• Manage all marketing aspects for several district-wide campaigns each year, these include: National School Lunch Week, Bat-Shaped Nuggets Halloween Promo, Valentine’s Day cookie sale, Heart-shaped nuggets promo, National School Breakfast Week and School Lunch Hero Day
• Manage the “FNS Events Service” geared towards promoting the FNS Catering Department. This includes creating marketing materials and working with areas from all over the district to schedule events, as well as cross-selling services and coordinating efforts with the Catering, IT and Maintenance teams.
• Audit, plan, and implement federal, state, county and school board rules/laws/regulations.
• Compile and provide monthly reports identifying school’s revenue, participation, and assist with setting goals for the next month.
• Communicate inventory/asset management of food, equipment, and required documentation to Area Manager; ensure monthly invoices and P-Card purchases are reconciled.
• Track customer service, evaluate school cafeteria activities, and assist with the needed changes.
• Collaborate with conducting one-time and recurring analyses to assess workload, efficiency, and trends.
• Communicate programs and regulations for students, parents, and the public; interpret and implement food service programs and resolve controversies in the schools.
• Collaborate with emergency activities such as feeding and shelter openings in the assigned schools.
• Coordinate and support educational activities with food service at assigned schools to meet district Wellness Policy and FNS Nutrition Education based goals.

Requirements

• Bachelor’s degree required, preferably with an emphasis in Marketing, Business Management, Public Administration, Communications, Technology, Nutrition or Dietetics or any equivalent combination of related education, training and/or experience which provides the required knowledge, skills, and abilities to perform the essential job functions.
• Three (3) years of successful experience in Marketing or related field.
• One (1) year of experience in written and verbal communications with large groups required.
• Experience managing social media platforms, creating content and executing online campaigns.
• Must have strong analytical and creativity skills.

Preferred

• Serve Safe certification preferred.