Responsibilities

• Lead client relationships across experiential accounts, acting as the primary strategic and commercial point of contact
• Develop experiential strategies that connect to broader brand and marketing objectives, not just one-off activations
• Own account growth: identify upsell opportunities, propose new programmes, and drive renewals
• Manage account P&Ls including budgeting, forecasting, and margin oversight
• Brief and collaborate closely with creative and production teams to develop compelling experiential concepts
• Present strategies and creative work to senior client stakeholders with clarity and conviction
• Oversee project delivery in partnership with project management, ensuring timelines, budgets, and quality standards are met
• Attend key activations and events, representing the agency and ensuring a flawless client experience on the ground
• Mentor and manage junior account team members, building a strong, motivated team culture
• Contribute to agency pitches and new business development within the experiential space

Requirements

• 6-8 years of account management or client services experience, with at least 3 years focused on experiential or events
• Strong understanding of the experiential landscape: live events, activations, brand experiences, sponsorships, and immersive formats
• Commercially minded with experience owning account budgets and revenue targets
• Strategic thinker who can elevate experiential from tactical execution to brand-building platform
• Confident presenter, skilled at articulating creative ideas to non-creative audiences
• Collaborative leadership style with the ability to influence creative, production, and strategy teams
• Experience managing and developing junior team members
• Comfortable with the pace and unpredictability of live event work, including occasional travel and weekend commitments
• Strong written communication skills for proposals, recaps, and client correspondence
• Established network within the experiential or events industry is a plus

Preferred

• Experience across both B2B (conferences, trade shows, corporate events) and B2C (festivals, pop-ups, brand activations)
• Familiarity with measurement and ROI frameworks for experiential campaigns
• Experience working with spirits, beverage, lifestyle, or entertainment brands in an experiential context