Loyalty Senior Propositions Manager

Responsibilities

• You will work closely with the Loyalty Strategy and Proposition Lead and broader loyalty team in John Lewis, as well as broader loyalty teams in central and Waitrose lines of business. You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with the transformation and capability programme timelines
• Alongside Product Manager, own the roadmap for evolving these propositions over time and work collaboratively across the business to ensure delivery of agreed milestones
• Delivering projects at pace, on time and on budget. Delivery in line with the broader programme plan
• Alongside the Proposition Lead, ensure alignment of propositions across the JLP loyalty portfolio
• You’ll need to lead dotted-line programme teams, collaborating with cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms to align on the roadmap and strategy to deliver and evolve the proposition
• Regularly report on the success of the proposition and communicate this within the business, identifying opportunities to optimise and increase performance
• Accountable for the ongoing run of a selection of loyalty propositions, ensuring plans are in place for the ongoing development and delivery of those propositions
• Identifies data trends and customer insights to provide a basis for propositional development, always thinking customer first
• Supports the development of capabilities which will deliver an enriched and growing customer database
• A keen interest in the external Loyalty market, bringing that knowledge back into the team

Requirements

• A loyalty SME with significant experience working within loyalty proposition development and experience in developing and innovating loyalty points based propositions
• Highly commercial and confident working with business cases and benefit tracking and delivery
• Data driven and experienced in working with product management and of matrix working
• This role will work in close collaboration with Product teams so experience working closely with technology and within agile methodologies to deliver great results is essential
• This role will be working in a fast-paced, transformation environment so experience of transformation and change and an understanding of working and leading teams within this environment is key

Preferred

• Business case development