Customer Loyalty & Engagement Specialist

Responsibilities

• You will be the subject matter expert for store loyalty, using your knowledge and insights to drive customer engagement, visitation, and long-term business growth.
• Demonstrated ability to leverage customer insights, behavioural trends, and performance data to identify opportunities that enhance customer engagement, loyalty, visitation, and commercial performance.
• A results-driven mindset, using data, learnings, and performance measurement to evaluate initiatives, optimise future activity, and continuously improve outcomes.
• Skilled in translating complex data into clear, compelling presentations and recommendations, confidently communicating insights and influencing stakeholders at all levels, from co-workers to Unit Leaders.
• Proven problem-solving and decision-making abilities, adapting quickly to operational challenges and implementing practical, customer-focused solutions.
• Excellent planning, organisational, and prioritisation skills, with the ability to manage competing priorities and deliver successful activity across the IKEA calendar, key events, seasonal campaigns, and other visitation-driving initiatives.
• A self-led and proactive approach to work, confidently managing your own workload, identifying priorities, and taking ownership of delivering results.
• Strong relationship-building and communication skills, enabling you to collaborate effectively with colleagues and leaders across the store.
• Interest in social media and content creation, with the ability to develop and support engaging customer communications across digital channels.
• Developing and delivering local loyalty initiatives and visitation-driving activities that inspire more customers to visit the store and engage with IKEA.

Benefits

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.