Loyalty Senior Propositions Manager
John Lewis & Partners
London, UK (Hybrid)
£56K/yr - £89K/yrIn-houseContractSenior level
6 hrs ago
Loyalty Senior Propositions Manager
London, UK (Hybrid)
£56K/yr – £89K/yrSenior LevelFull time
Posted 1 day ago
Job Summary
Own and evolve multiple complex loyalty propositions across John Lewis Partnership, guiding roadmap, delivery and performance while collaborating with cross-functional teams to align strategy and drive customer-focused growth.
- Define proposition and delivery plans with cross-functional alignment
- Lead roadmap and milestone delivery with Product Manager
- Drive ongoing proposition performance and data-driven insights
Job Description
Responsibilities
- You will work closely with the Loyalty Strategy and Proposition Lead and broader loyalty team in John Lewis, as well as broader loyalty teams in central and Waitrose lines of business. You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with the transformation and capability programme timelines
- Alongside Product Manager, own the roadmap for evolving these propositions over time and work collaboratively across the business to ensure delivery of agreed milestones
- Delivering projects at pace, on time and on budget. Delivery in line with the broader programme plan
- Alongside the Proposition Lead, ensure alignment of propositions across the JLP loyalty portfolio
- You’ll need to lead dotted-line programme teams, collaborating with cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms to align on the roadmap and strategy to deliver and evolve the proposition
- Regularly report on the success of the proposition and communicate this within the business, identifying opportunities to optimise and increase performance
- Accountable for the ongoing run of a selection of loyalty propositions, ensuring plans are in place for the ongoing development and delivery of those propositions
- Identifies data trends and customer insights to provide a basis for propositional development, always thinking customer first
- Supports the development of capabilities which will deliver an enriched and growing customer database
- A keen interest in the external Loyalty market, bringing that knowledge back into the team
Requirements
- A loyalty SME with significant experience working within loyalty proposition development and experience in developing and innovating loyalty points based propositions
- Highly commercial and confident working with business cases and benefit tracking and delivery
- Data driven and experienced in working with product management and of matrix working
- This role will work in close collaboration with Product teams so experience working closely with technology and within agile methodologies to deliver great results is essential
- This role will be working in a fast-paced, transformation environment so experience of transformation and change and an understanding of working and leading teams within this environment is key
Preferred
- Business case development
John Lewis Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focussed on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.As Partners, we make all the difference, and we all own it. Visit www.jlpjobs.com directly to view our current opportunities.
Salaries
Posted range
£56K/yr – £89K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
1,248 (3% of company)
Median Career Experience
15.5 years
Median Tenure
7.9 years
Marketing Roles Posted (Last 30 Days)
5
Traffic Signals
Monthly Visitors
315.6K
Traffic Source Mix
Search
51%
Direct
32.3%
Referral
13.8%
Social
2.5%
Paid
0.3%
Headcount Trend
Current headcount: ~35.8K
Links
This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.
