Loyalty Senior Manager – Offers
Waitrose & Partners
Bracknell, Bracknell Forest, UK (Hybrid)
In-houseContractSenior level
1 day ago
Loyalty Senior Manager - Offers
Bracknell, Bracknell Forest, UK (Hybrid)
£56K/yr – £89K/yrSenior LevelTemporary
Posted 2 days ago
Job Summary
Own and evolve the Personalised Offers strategy while leading cross-functional transformation to deliver compelling, data-driven offers with commercial impact.
- Own the Personalised Offers budget and align investment with customer value.
- Collaborate across Loyalty, Product, CRM and partner teams to deliver an integrated offers ecosystem.
- Use insights to drive design, targeting and performance improvements.
Job Description
Responsibilities
- Lead the development and evolution of the Personalised Offers plan, translating Loyalty strategy and Waitrose customer priorities into compelling offers opportunities, propositions and plans that deliver customer and commercial value.
- Shape and develop new offer propositions, mechanics and capabilities, identifying opportunities to improve customer participation, engagement and the overall effectiveness of offers.
- Lead significant offers transformation and change, working with Product and Technology teams to influence the development of new systems and capabilities and ensure they meet customer and business needs.
- Translate strategic opportunities, proposition developments and new technology into clear requirements, delivery plans and operational outcomes, ensuring the business is ready to adopt and embed new capabilities.
- Work collaboratively across the whole Loyalty team, Product, CRM, Commercial & Planning, Retail Media, dunnhumby and other teams to align priorities and deliver change across the offers ecosystem.
- Use customer and commercial insight to evaluate performance, identify opportunities for improvement and inform future offer design, targeting, investment and proposition development.
- Own and optimise the Personalised Offers budget, balancing customer opportunity, commercial value, investment and delivery priorities.
- Lead and develop a direct report (Partnership Level 8) and provide leadership across the wider offer community, building strong relationships and bringing teams together to deliver shared objectives.
Requirements
- Strong experience in Retail Loyalty or CRM
- Extensive background in personalised offers and offer mechanics
- Proven track record in navigating complex transformation and change management
- Experience working closely with Technology and Product teams
- Excellent stakeholder influencing and collaboration skills
Preferred
- Experience of personalised food offers and targeting
- Experience leading and developing teams
- Experience delivering new capabilities into BAU
- Experience managing systems and process change
- Experience working with insight and analytics
- Experience managing budgets and resources
- Experience working with third-party partners
- Experience improving operational processes
- Knowledge of data protection and privacy
- Experience working in a complex retail environment
John Lewis Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focussed on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.As Partners, we make all the difference, and we all own it. Visit www.jlpjobs.com directly to view our current opportunities.
Salaries
Posted range
£56K/yr – £89K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
1,248 (3% of company)
Median Career Experience
15.5 years
Median Tenure
7.8 years
Marketing Roles Posted (Last 30 Days)
3
Traffic Signals
Monthly Visitors
315.6K
Traffic Source Mix
Search
51%
Direct
32.3%
Referral
13.8%
Social
2.5%
Paid
0.3%
Headcount Trend
Current headcount: ~35.8K
Links
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