VP, GTM Strategic Leader (CHRO/CFO/COO) at ServiceNow | Santa Clara, CA | $248K/yr – $422K/yr

VP, GTM Strategic Leader (CHRO/CFO/COO)

Santa Clara, CA (Remote)

$248K/yr – $422K/yrSenior Level20+ years expFull time

Posted 5 months ago

Job Summary

Drive GTM strategy and cross-functional leadership for ServiceNow’s global enterprise GTM, leading a 13-person team across four disciplines to align with executives and drive growth.

Own and execute the global GTM strategy across four core businesses, coordinating with exec stakeholders and cross-functional partners.
Must-have: 20+ years in GTM strategy/leadership with matrixed enterprise experience.
Standout: AI-first mindset and growth-oriented execution.

Job Description

Responsibilities

Strategic Leadership: Define and execute the GTM strategy across four core businesses—HRSD, Workplace, Source to Pay, and Legal—ensuring alignment with corporate objectives and market dynamics.
Collaborative Partnerships: Forge and deepen strategic alliances, notably with the Moveworks team, to deliver joint GTM strategies and drive sales excellence.
Innovation & Transformation: Reimagine Shared Services and Global Employee Experience GTM through inventive pricing, packaging, and sales programs that set new industry benchmarks.
Enterprise Alignment: Partner with Product, Geo, Account, Industry, Solution, Marketing, Customer Excellence, Partners, and Analytics leaders to create clarity, synchronize execution, and maximize impact.
Executive Engagement: Cultivate and sponsor high-level relationships with CHROs, COOs, CFOs, and Heads of Shared Services at leading global enterprises.
Customer-Centricity: Champion a culture where customer feedback directly informs product and GTM decisions, embedding customer-centricity at every level.
Operational Excellence: Drive cross-functional alignment across GTM motions—launch planning, enablement, and performance tracking—while optimizing operating models, governance, and KPIs for scalable accountability.
Enablement & Growth: Design innovative enablement strategies to upskill sales and GTM teams, fostering a high-performance, growth-oriented culture.
Market Leadership: Anticipate market trends, competitive shifts, and emerging technologies to ensure ServiceNow’s GTM strategy remains ahead of the curve.
Brand Stewardship: Represent ServiceNow at premier industry forums and with customers as an Executive Sponsor, amplifying brand reputation.

Requirements

20+ years of progressive experience in GTM strategy, business operations, or customer success, including 5+ years in GTM leadership and 5+ years in senior executive roles.
Demonstrated “AI-first” mindset and a relentless growth orientation.
Proven success driving strategic initiatives and operational execution in complex, matrixed environments.
Deep expertise in CXO-level engagement and executive influence.
Exceptional analytical, communication, and storytelling abilities.
Experience in SaaS, cloud, or enterprise technology strongly preferred.
MBA or equivalent advanced degree is advantageous.

Benefits

Executive-level visibility and impact.
A dynamic, collaborative environment with top-tier talent.
Competitive compensation and benefits.
Opportunities for growth and leadership across the organization.
Health plans, including flexible spending accounts.
401(k) Plan with company match.
ESPP.
Matching donations.
A flexible time away plan and family leave programs.

ServiceNow

4.4 Glassdoor

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.

Founded in 2004

Santa Clara, CA, US

32K employees (2,162 in marketing)

www.servicenow.com

89% recommend to a friend

97% CEO approval