VP, Client Service - Digital & Social

Responsibilities

• Lead and strengthen senior client relationships , serving as a trusted day-to-day advisor who understands client priorities, anticipates needs, and provides proactive, solutions-oriented counsel.
• Own the delivery of integrated communications programs , overseeing multiple workstreams and ensuring teams deliver thoughtful, high-quality work that meets client objectives, timelines, and budgets.
• Bring strong social and digital fluency to client conversations, helping connect platform strategy, content, creators, paid media, and emerging trends to broader business and reputation goals.
• Turn challenges into opportunities , navigating complex situations, identifying solutions, and mobilizing the right internal expertise to move work forward.
• Connect teams and capabilities across social strategy, creative, influencer, paid media, analytics, and earned communications to deliver cohesive, insight-driven programs.
• Drive account growth and innovation by identifying evolving client needs, bringing forward new ideas, and connecting Edelman's capabilities to opportunities for expanded partnerships.
• Provide strategic and operational leadership , managing priorities, resources, and stakeholder expectations while maintaining strong standards for client service and execution.
• Mentor and inspire team members , creating an environment of accountability, collaboration, curiosity, and continuous development.

Requirements

• At least 8 years of relevant experience in client service, digital marketing, social media, communications, or related fields.
• Bachelor's degree or equivalent work experience.

Preferred

• Experience leading complex client relationships and integrated communications programs for major consumer or corporate brands.
• Strong understanding of social and digital communications, including platform strategy, content, influencer marketing, paid social, and performance measurement.
• Demonstrated ability to anticipate client needs, navigate challenges, and develop practical, strategic solutions.
• Experience advising senior-level stakeholders and building trusted relationships across complex organizations.
• Ability to translate business objectives into actionable integrated communications programs, partnering effectively with strategy and specialist teams.
• Experience collaborating across creative, social, digital, paid media, analytics, and earned communications disciplines.
• Strong operational and people leadership skills, with experience managing multiple workstreams, mentoring teams, and driving accountability.
• Interest in healthcare, wellness, and consumer behavior is a plus; previous healthcare or pharmaceutical experience is not required.

Benefits

• DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.