Responsibilities

• Establish and lead cross-functional teams in concept and execution of marketing activities, including a focus on digital and social media channels, for assigned client accounts
• Monitor and manage assigned activities to ensure timely delivery of the highest-quality products and services within budget
• Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
• Serve as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service that represents corporate values
• Develop and nurture client relationships on assigned accounts to ensure continuous collaboration on issue mitigation and new business opportunities
• Keep client and product strategy to the forefront of all project discussions, both internal and external, and make related recommendations as needed
• Review all material to ensure adherence to agreed client and product strategy
• Represents the executive team to communicate and support our corporate vision, values, culture, and brand as well as corporate objectives, policies, and processes
• Work with internal team to ensure it is meeting its goals and objectives while adhering to corporate values
• Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables

Requirements

• Bachelor's degree required; MBA or advanced degree preferred
• Minimum 10 years’ agency experience in pharmaceutical marketing and account services
• Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency
• Experience managing and mentoring Account Services personnel
• Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns

Preferred

• MBA or advanced degree preferred
• Experience with cross-selling initiatives to increase revenue